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New American Funding - Novi | Consumer Direct, MI

Novi, MI

4.78

(14,549)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Novi, MI

https://www.newamericanfunding.com

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4.78

(14,549)

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5 Star

88%

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1 Star

It took over 2 months to close on a refinance. We had to hunt Michael down 4 times as we got no communication at times for weeks. Documents and numbers when we did get them did not match to which he had to get his manager involved to explain...

Reply from MICHAEL BIGLEY

March 23rd, 2026 02:01 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

I was a little nervous about getting into this at first. Mom talked to me over and over again, and eventually I felt comfortable with her handling my personal financial information. She is very professional, knowledgeable about the housing...

Reply from Mom Alford

March 23rd, 2026 07:21 PM

I'm truly grateful for your kind words, Carole. It’s rewarding to know that I could help ease your concerns and guide you through the process with confidence. I always strive to ensure my clients feel informed and comfortable every step of...

Quorum made many mistakes.

Reply from Brad Pugh

March 23rd, 2026 08:44 PM

I appreciate your feedback and I'm sorry to hear about the errors you encountered, Henry. It's important to me that your experience is smooth and satisfactory. If you're open to it, I’d like to better understand the specific issues so I can...

He always was pleasant to answer the question if you had any questions, he didn't remind repeating if I forgot something I could always call him back and he was very pleasant

Reply from Brad Pugh

March 23rd, 2026 07:27 PM

Thank you for taking the time to share your experience, Jennifer. I'm glad to hear that you felt comfortable reaching out with questions and that you found our interactions pleasant. My goal is to ensure you feel supported throughout the process,...

Leath went above and beyond to make sure we closed as early as we could and even worked on the weekends.

Reply from Leath Cullimore

March 23rd, 2026 02:08 PM

Thank you for sharing your experience, Charlotte. I'm pleased to know that my efforts helped facilitate an early closing. Working on weekends is worth it when I can support clients like you. If you need any further assistance, feel free to...

New American Funding's Bryan Smith was outstanding exemplifying total professional during my mortgage refinance process.

Reply from Owner

March 23rd, 2026 04:37 PM

Thank you for your kind words, Roxane. I aim to provide professional and dependable service throughout the mortgage refinance process. If you have any more questions or need further assistance, don't hesitate to reach out. Your feedback is...

Duncan was a pleasure to work with. He is knowledgeable and incredibly helpful. He even managed to save me about 50% on my homeowners AND auto insurance by working with Alecea Smith (who is also great). My overall experience was seamless and...

Reply from Duncan McCorquodale

March 11th, 2026 04:03 PM

Hi Tameka, and thanks for the great review - you're the reason we do what we do here @ New American Funding. It's more than a loan, it's your money and I'm so happy that I could save you more each month. We'll talk again soon!

Keith was amazing to work with! He was always just a text or phone call away when I had questions no matter what time it was. He always made sure i I was in the loop of what was goi g on at the time. I would highly recommend Keith to anyone....

Reply from New American Funding - Keith Glenn

March 11th, 2026 03:37 PM

Thank you Amber! It was my pleasure to help! ;-)

How fast the process was, how my team was their to answer all my questions and how they provided quality answers whenever there was something I didn't understand.

Reply from Chris Frakes

March 23rd, 2026 04:08 PM

Brenda, I'm glad to hear that the process was fast and that your team was able to support you with any questions you had. Providing clear and quality answers is important to me, and it's great to see that reflected in your experience. If there's...

Jeff and Crystal were great. Sometimes it was hard to get an answer from Crystal but I'm not sure if it was because she didn't have the information. Crystal was always very pleasant even when we were a bit overwhelmed with the process. Jeff...

Reply from Jeff Valley

March 23rd, 2026 06:03 PM

Thank you, Lisa, for sharing your experience. I'm glad to hear that you found my support valuable and that I could assist you swiftly with your questions. It's important to me that the process is as smooth as possible for you. If there are...

901–910 of 14549

About

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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