New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Fast and professional
Reply from Scott Sheedy
April 7th, 2026 07:59 PM
I appreciate your feedback, David. I'm glad to hear you found the service both quick and professional. If you ever have further needs or questions, don't hesitate to reach out.
First time home buyers, there's some important details that we did not knew and make the process more stressful at the end. Elizabeth was really good at guiding us through the process but sometimes she gave us a lot information that we didn't...
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Reply from Elizabeth Vazquez Elizabeth Vazquez
April 7th, 2026 03:51 PM
Yesenia, thank you for sharing your thoughts. I understand that navigating the home buying process can be overwhelming, especially when certain critical details aren't immediately clear. It's my goal to provide useful guidance and I'm sorry...
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The whole process has been very streamline from start to finish with very little troubles.
Reply from New American Funding - Malcolm Arri...
April 7th, 2026 02:18 PM
I'm glad to hear that the process went smoothly for you, Timothy. If you have any further questions or need assistance in the future, feel free to reach out. Congratulations on your new home!
Alec was very responsive not only to our mutual client but to me as well. The transaction with our client who lived out of the country was seemless. 10/10 would recommend
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Logan was amazing to work with. He was always very responsive, answered our questions right away, and followed up quickly whenever we needed anything. The whole process can be stressful, but he was calm, reassuring, and made us feel much more...
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Reply from Logan Mead
March 27th, 2026 02:49 PM
That means a lot Eve, thank you so much! I look forward to helping you guys out on the Refi, and with any of your friends and family that might need some help as well!
I had an absolutely terrible experience with Mr. Robby Goudeseune as my loan officer. The entire mortgage process was a nightmare. Whenever I called with questions, he became frustrated and hung up on me. It felt like he was completely unhelpful...
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Reply from New American Funding - Robby Goudes...
April 6th, 2026 04:03 PM
We apologize for any inconvenience this caused you. Please know that we take your review to heart, learn from it and do better in the future.
New American Funding is lucky to have managers like Steve. He is the best I've ever worked with and the reason NAF still continues to receive my business.
Reply from New American Funding - Steve Jenkin...
March 26th, 2026 05:17 PM
Thank you so much for the kind words Eric, I greatly appreciate it. It's always a pleasure working with you. Wishing you all the best with upcoming basement project!
We had a great experience and have used Bryan for purchases and refinancing. Very pleased.
Reply from New American Funding - Bryan Smith
March 26th, 2026 05:00 PM
Thank you Janine!
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Brett Sackman
Brett Sackman was very helpful, supportive, and informative. I learned a lot from him through out this process, and felt satisfied with his explanations. However there were some hiccups and obstacles that I felt could have been handled better...
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Reply from Brett Sackman
April 6th, 2026 07:55 PM
I appreciate your kind words about the help and support I provided. It's great to know you found the information helpful and that my explanations left you feeling satisfied. I'm sorry to hear about the hiccups and obstacles you experienced...
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Chris Frakes - New American Funding
I have already sent an email to Chris in regards to the issues I had with the final steps of the process
Reply from Chris Frakes
April 6th, 2026 06:18 PM
Thank you for reaching out to me via email. I appreciate your feedback regarding the final steps of the process. I will review your concerns and get back to you as soon as possible to address them thoroughly. If there's anything else you'd...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing