New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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He did not communicate well and was not proactive in getting the buyers items needed and we almost had to delay closing due to his lacking. When called out he had excuses. He was not responsive to emails.
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Stephanie Simpson
Unresponsive, unreachable, not very knowledgeable, vague whenever she was reachable, got offended when feedback was given that she was vague and unreachable to the point where she deferred someone else to contact me instead. In many instances...
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Reply from Stephanie Simpson
September 29th, 2026 04:46 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
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Marie Susalla
Marie was always accessible, by phone or by email, and never hesitated to explain whatever I needed. Our first interaction was very comforting and telling how our relationship and how this experience would be for me. She is incredible at what...
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Reply from Marie Susalla
September 21st, 2026 12:30 PM
Thank you, Amy, for the wonderful review! It was truly a pleasure helping you through the purchase of your first home. I'm so grateful for the trust you placed in me throughout the process. Congratulations again, and remember, I'm always here...
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Reply from River Robertson
September 28th, 2026 08:41 PM
Todd, I'm glad you had a positive experience with my assistance at New American Funding. Your feedback is valuable, and I appreciate the great rating. If there's anything more I can do for you, please feel free to let me know.
The loan department at NAF was great to work with, super responsive, and our clients received their commitment 2 weeks before they were due to close. They were really easy and pleasant to work with. We had a great, 5-star experience!
Reply from New American Funding - Bryan Smith
September 18th, 2026 02:31 PM
Thank you for the kind words! Enjoy your new home.
Jay was such an easy person to work with. He made this entire experience quick simple and transparent!
Reply from Jay Sedrowski
September 28th, 2026 03:45 PM
Jessica, I'm glad to hear that you found working with me straightforward and transparent. It was my pleasure to ensure your experience with New American Funding was quick and simple.
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Stephanie Simpson
Level of communication needs to dramatically improve.In addition, there's a gap in understanding or willingness to understand aspects of a condominium transaction particularly when it comes to condo approval and documents.Both of these areas...
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Micah Mcqueen
Micah went above and beyond for us when our assessment didn't come in as expected. He was able to pivot and still able to help us meet our needs. Very much appreciated.
Reply from Micah Mcqueen
September 28th, 2026 07:18 PM
I'm really glad to hear that I could assist you, Wayne, especially when the assessment didn't go as planned. Your kind words about my efforts at New American Funding mean a lot, and I'm pleased I could help meet your needs.
Johnas and Grace were fantastic! Their communication was top notch. Grace had to take over for someone else midstream and she was so helpful! I appreciate them both so much for making the home buying process so easy for me! ❤️
Reply from Johnas Bouier
September 28th, 2026 02:46 PM
I'm glad to hear that you had such a positive experience, Rebecca. At New American Funding, we strive for seamless communication, and I'm pleased that Grace and I could make the home buying process easier for you. Thank you for your kind words!...
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Communication, better organization, team work, less suprises.
Reply from Blake Freeman
September 28th, 2026 03:36 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
71–80 of 14545
About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing