New American Funding - Novi | Consumer Direct's Cover Image

New American Funding - Novi | Consumer Direct, MI

Novi, MI

4.78

(14,572)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Novi, MI

https://www.newamericanfunding.com

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4.78

(14,572)

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5 Star

88%

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5 star service *****River Robertson is best loan consultant I have work with in a long time answer's phone calls and emails which is rare experience with my prior loan consultants from other loan companies.I will be contacting River Robertson...

Reply from River Robertson

September 12th, 2023 09:12 PM

Thank you so much for the glowing review, Virginia! I'm delighted to hear that you had a positive experience with me at New American Funding. It's always my goal to provide exceptional service, and I'm glad I could make that happen for you...

Mo is knowledgeable, and he has excellent communication skills. He’s is super intelligent and warm.

Michael's awesome

Reply from New American Funding - Kellie Turos...

September 17th, 2023 02:23 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Need to be better communication between the loan officers. Need to tell people in more advance than the last 3 days. The process and what you need and what needs to be done before and after need to be explained at the beginning. Example. Tax’s...

Reply from Peter Grant

September 15th, 2023 10:31 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

I thought initial communication was great and the process was fairly simple.

Reply from Jeff Valley

September 15th, 2023 07:20 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

He made the process seamless with regular updates, and excellent communication. I was a little concerned @ first because he's not a "local lender," but he exceeded my expectations. I am a high volume agent, and plan to definitely send more...

I understand Morgan was off during week of closing for my clients I felt communication through closing could have been better. Having another point of contact.

good job wonderful

From the very beginning Jeff was attentive to my needs, very thorough in explaining things and called often to keep me updated. He was so easy to get ahold of, if he didn't answer a call, he was quick to call back. Working with him made my...

Reply from Jeff Valley

September 13th, 2023 10:17 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Made everything easy

Reply from New American Funding - Arnold Espar...

February 26th, 2026 11:35 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...

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About

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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