New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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New American Funding - Novi | Consumer Direct
We hadto do our signing twice authentic original documents did not include paperwork that was needed to closethe.loan.
Reply from Brad Pugh
June 11th, 2024 12:26 PM
I appreciate your feedback, Steven. I apologize for any inconvenience caused by the need for the second signing. I will strive to ensure that such issues are avoided in the future, so the loan process can be as smooth as possible for our clients....
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River made the process super easy. Comfortable. Went above and beyond with explaining everything. Gave 110% of his attention to us.
Reply from River Robertson
June 10th, 2024 11:03 PM
I'm thrilled to hear that you found our process to be easy and comfortable, Melissa. Your satisfaction is my top priority, so it's great to know that my efforts to explain everything in detail and remain focused on your needs were well-received....
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James and Peyton were very informative. They were supportive and were able to answer all our questions and concerns throughout the entire process.
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Joseph Haddad
The working effort to make the refinance loan legally binding. And the sincere helpful guidance from officials for a responsible customer.
Reply from Joseph Haddad
June 17th, 2024 08:11 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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Matt was there for me every step of the way, any time of day or night. He even went out of his way to help me with things that were not his responsibility just because he wanted me to have the best end-result possible!
Reply from Matt Carr
June 17th, 2024 05:48 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
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New American Funding - Brian Kimball
Brian made this extensive process feel as smooth as possible when communicating with him. Our first inquiry and beginning of the process with another person, and Brian abruptly was handed our account/process midway & immediately was attentive...
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Reply from Brian Kimball
June 17th, 2024 04:05 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
Wonderful experience. Smooth transaction and exceeded expectations.
Arnold was very helpful and communicative from the very beginning of this home buying process. I was highly disappointed with some other members of this lender and lending process but Arnold was able to alleviate and help out in some of those...
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New American Funding - Novi | Consumer Direct
Brad was very helpful assisting in getting some of our paperwork sent in. Very patient with us.
Reply from Brad Pugh
June 7th, 2024 12:30 PM
I greatly appreciate your positive feedback, Dennis. I'm thrilled to hear that you felt supported during the refinancing process. Here at New American Funding, we always strive to be patient and accommodating to meet all your needs. If you...
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Bryan and his team at New American Funding made the HELOC process easy, comfortable and stress free. I was new to the process and Bryan made it easy to understand the technical stuff. Made me feel like I was talking to a guy I have known for...
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Reply from New American Funding - Bryan Smith
February 27th, 2026 04:38 PM
Ha! Thanks pal!
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing