New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Ruth was wonderful to work with. I would gladly recommend her to friends and family!
Reply from Ruth Danielson
June 13th, 2024 03:09 PM
I'm humbled by your kind words, Gary. It was a pleasure working with you as well. I'm always here to assist you and your friends and family in the future. Thank you for choosing New American Funding and for the 5-star rating. It means a lot...
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New American Funding - Novi | Consumer Direct
This entire process enlightened us of some difficult issues. It taught us that every company looks for something, and others do not. We learned a lot from everyone that worked on closing this loan. Now, I pray that we will eventually get it...
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Reply from Ryan Knapp
June 23rd, 2024 01:17 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
Since the beginning there was a lack of communication, not just from Bryan but from the whole team. We initially started the loan process with Patrick Cannon and after leaving his first company we were thrown to NAF, then Patrick left this...
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Reply from New American Funding - Bryan Smith
February 27th, 2026 04:38 PM
Good morning Lauren. Let me start by apologizing for the entire process. Clearly, Maria did not satisfy your expectations and I agree. For what it's worth, she is not my usual processor. My usual one was out on maternity leave. As for me missing...
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Jeff went above and beyond to help me get the rates I needed. He was incredibly patient with me as I struggled to decide which loan company I decided to go with and with my many questions I asked. He was superb!! I will definitely be recommending...
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Reply from Jeff Valley
June 22nd, 2024 05:42 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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New American Funding - Novi | Consumer Direct
Great communication
Reply from Brad Pugh
June 12th, 2024 03:52 PM
I'm thrilled to hear that you were satisfied with our communication, Shannon. Your feedback means a lot to me and the entire team here at New American Funding. We strive to ensure our clients are kept in the loop throughout the entire process....
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New American Funding - Novi | Consumer Direct
Brad was great. He was super helpful and answered all my questions.My issue happened with uploading of id's. I took the exact same photos of mine and my husbands but yet his was constantly "blurry" I had to redo it a few times. That took time...
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Reply from Brad Pugh
June 12th, 2024 02:05 PM
Hi Danielle, I'm pleased to know that you found my assistance valuable. I aim to provide clear and helpful responses to all inquiries, so I'm glad to hear that your questions were answered to your satisfaction. I'm sorry to hear that you had...
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Bryan Smith was an excellent agent. He handled my loan with care and attention. He did a great job, thanks.
Reply from New American Funding - Bryan Smith
February 27th, 2026 04:38 PM
Thank you Jared!
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New American Funding - Novi | Consumer Direct
Walked us through the process and answered all of our questions promptly.
Reply from Jon Ware
June 21st, 2024 07:58 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
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Shawn McCaffrey
Shawn and his team cut through the loan process like true professionals and were very thorough with their communication with me.
Reply from Shawn McCaffrey
June 14th, 2024 03:32 PM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
Communication and ability to make it happen
Reply from New American Funding - Michael Seag...
February 26th, 2026 11:49 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing