New American Funding - Novi | Consumer Direct's Cover Image

New American Funding - Novi | Consumer Direct, MI

Novi, MI

4.78

(14,566)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Novi, MI

https://www.newamericanfunding.com

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4.78

(14,566)

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5 Star

88%

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The attention to detail and professionalism. Answered all my questions and guided me through the process step by step. Great customer service.

Reply from New American Funding - Kat Lee

February 26th, 2026 11:43 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Joe was very helpful and great to work with.

Reply from Joe Braga

September 18th, 2024 02:18 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Jeff was always available to answer any of our hundreds of questions. He made time to explain things in detail and that helped reduce some of the anxiety of the home buying process. He was professional, informative, and so kind!

Reply from Jeff Valley

September 17th, 2024 02:04 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Overall great experience.

Reply from Alexis Martinez

September 15th, 2024 04:25 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Mike was available to answer any questions we had

Reply from Mike Hyman

September 15th, 2024 03:03 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Constant communication and help back and forth

Reply from Joe Braga

September 15th, 2024 10:07 AM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Information was requested for the loan approval. Once sent, I didn't receive a response for 2-3 days, and then it was asking for additional information. I don't understand why there is not a standard list of documents that are needed for an...

Reply from Christopher Trombley

September 5th, 2024 11:26 AM

Hi Phil, thanks for the review. I apologize that processing did not respond to you in a timely manner, this is not our standard. You can make bi-weekly payments. I will provide you with the contact information of our servicing team to set this...

The guys very great about answering questions and getting us to the finish line.

Reply from Jeff Valley

September 14th, 2024 08:09 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

This was such a great experience! James was incredibly patient with us. As first time.home buyers, we had a lot of questions amd concerns. Everything was explained and we were accommodated with any challenge that popped up alomg the way. Couldn't...

Communication and way of taling was grate but Process was very slow, till last day asking for the document, i was expecting all process should complete at least 2- 3 days before than the closing date.

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About

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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