New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Laura was very accessible and patient, I would have appreciated more visual aids to help figure out the finances throughout the process!
Reply from New American Funding - Laura D'Andr...
February 27th, 2026 06:47 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Great customer service
Reply from New American Funding - Diana Lombar...
February 26th, 2026 11:39 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
New American Funding - Matt Carr has received a review with 5 star rating from Kevin
Matt was outstanding - deeply knowledgable and very responsive and made the whole process not just smooth but educational and enjoyable
Reply from Matt Carr
June 8th, 2025 03:14 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
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New American Funding - Novi | Consumer Direct
Alec Manoogian and Lauren Rooney were amazing!
Really enjoyed working with Alec. Top notch!
Our communication with Kris was great but we felt on several occasions that other members replied to emails without reading all of our questions or checking the attachments which lead to confusion or reapeated communications .
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Reply from New American Funding - Kris Zeigler
February 27th, 2026 06:47 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
for
New American Funding - Randall Spears
Communication is the biggest obstacle in this business. MOST lenders do not communicate with me, NOT Randall, everytime I had a question he called or emailed me . He was great
Nikki would give partial information, was inaccurate about who needed to sign what. Paperwork had several errors that, as an auditor, made me uncomfortable signing. There were several occasions I would ask multiple questions and she would only...
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Reply from New American Funding - Diana Lombar...
February 26th, 2026 11:39 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
for
New American Funding - Joseph Dugan
Communication could have been better during the underwriting process. My credit is not perfect, I had things to pay off during closing. I am fine with that situation. A debt that was going to be paid off days before closing and I was told would...
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Reply from Joseph Dugan
June 7th, 2025 09:05 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing