New American Funding - Novi | Consumer Direct's Cover Image

New American Funding - Novi | Consumer Direct, MI

Novi, MI

4.78

(14,549)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Novi, MI

https://www.newamericanfunding.com

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4.78

(14,549)

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5 Star

88%

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1 Star

Thank you!

The initial contact was great. However, I felt based on what I was requesting, I seemed to be submitting a lot of paperwork that wasn't needed. In my situation, I was upfront about who/what I wanted, but I kept needing to explain myself. I...

Reply from New American Funding - James Moran

February 26th, 2026 11:39 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Closing was a nightmare.

Reply from New American Funding Admin

December 29th, 2025 09:01 PM

We apologize for any inconvenience this caused you. Please know that we take your review to heart, learn from it and do better in the future.

When it came to closing day and the week before I was not happy and very stressed trying to get the exact amount to close. From my understanding the final closing disclosures are supposed to be provided 3 days before closing so I can review...

Reply from Nathan Cohen

December 29th, 2025 02:14 PM

I appreciate you sharing your thoughts, Kristopher. I'm truly sorry to hear about the delay in receiving your closing disclosures, as timely communication is crucial during such an important process. Please know I take your feedback seriously...

Moe was great in communicating during the process

Reply from Moe Alzayadi

July 10th, 2026 07:47 PM

Thank you, Alex for negotiating those great terms. If you need any assistance moving forward, please let me know.

He answered any questions I had and if he didn't know he would find out and let me know.

Reply from Charles Dreves

December 26th, 2025 04:28 PM

I'm pleased to hear that you felt your questions were addressed thoroughly. It's important to me that you have all the information you need, and I'm glad I could assist in finding answers when needed. If you have any more questions in the future,...

Smooth transacton. Vetted client well.

Right from the start the team at NAF explained each step and created an experience that was relaxed and professional but also personal. I felt like all my questions were answered and everyone was genuinely there to assist me through the process....

Reply from Dave Piecz

December 26th, 2025 04:09 PM

I'm really glad to hear about your positive experience, Candee. It means a lot to know that you felt supported and had your questions thoroughly answered. My aim is always to provide a relaxed yet professional service. Should you need any further...

Was very clear and honest, went above and beyond to make things work.

Reply from New American Funding - Alex Rebolle...

February 24th, 2026 10:23 PM

Thank you for the kind words!

Just overall good customer service

Reply from New American Funding - Dan Kelly

February 27th, 2026 05:36 PM

I appreciate your feedback on the customer service experience, Travis. It's important to me that your interactions have been positive, and I look forward to continuing to meet your needs effectively. If there's any way I can assist further,...

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About

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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