Billy Gardner
Sr. Loan Officer
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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The buyers liked and appreciated Billy.
Better communication, especially towards the end. Not happy with the delay in closing or the sale of our mortgage 3 weeks after closing .
Reply from Billy Gardner
August 17th, 2026 06:12 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
He explained everything clearly and understood my needs.
Reply from Billy Gardner
July 7th, 2026 05:04 PM
I'm glad to know that I was able to explain everything clearly and understand your needs, DeShoun. If there's anything more you'd like to discuss or need assistance with, please feel free to reach out.
Solid communication. Felt like Billy was working forwards the same goal .
Reply from Billy Gardner
June 1st, 2026 06:32 PM
I'm glad to hear that you felt we were working towards the same goal, Chelsea. Solid communication is important to me, and I'm pleased it made a positive impact on your experience. If you have any further questions or need assistance, please...
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Took the time to explain in detail.\n So I can understand as a first time homebuyer, and had no knowledge of the procedure. Maybe feel very comfortable. And understanding the process always took the time to explain.So I can understand steps...
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Reply from Billy Gardner
June 1st, 2026 04:48 PM
Thank you for sharing your experience, Kenneth. I'm pleased to know that I could make the process comfortable and understandable for you as a first-time homebuyer. If you have any more questions or need further assistance, please feel free...
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Billy was communicative all through the loan process for my buyer
Reply from Billy Gardner
July 7th, 2026 05:04 PM
Thank you for your kind words, Sabrina. I'm glad to know that my communication was helpful throughout the loan process for your buyer. If there's anything more I can assist with, please let me know.
He did a good job with this transaction follows up on everything make sure we had all the right documents. Very patient with me and the buyer. Thank you for all your help.
Reply from Billy Gardner
March 21st, 2026 07:27 PM
Antonio,
You great to work with. Your communication was great and you were on top of things at all times. I appreciate you and look forward to working with you in the future.
Billy walked me thru everything and was always accessible through email or if I needed to call. Billy was amazing. It was a great experience. Highly recommend. Zo was awesome as well. New American Funding is the best.
Reply from Billy Gardner
March 18th, 2026 04:14 PM
Kris,
Thank you for your kind comments. We loved working with you and we are so happy to have helped you achieve your homeownership dream.
Be more clear on what is needed to close on a loan. Was told multiple times that they had what they needed and then it wasn't enough. Was asked for the same information multiple times. Very stressful journey to get to closing. Would not recommend....
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Reply from Billy Gardner
January 30th, 2026 03:03 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Billy and his Loan Processor (Brian) were wonderful, however the undewriting process was a nightmare. I would recommend Billy and Brian and day, but not the company as a whole as underwiring was overly zealous, and not timely in their corresponding....
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Reply from Billy Gardner
January 19th, 2026 01:36 PM
Rachel, I'm grateful for your positive comments about the work Brian and I did for you. You exceeded my expectations and I think you are amazing. . I understand the underwriting process can be a challenging part, and I'm sorry to hear it was...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing