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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,820)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

(5,820)

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5 Star

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Very nice people, super helpful, efficient, and best of all helped us get our first home!

From the start Dante Carbajal did everything in his power to get the loan I needed. I felt like he was on my side. I don't want to use anyone else in the future but Dante Carbajal. You can't find help like that anywhere. When I was denied he...

Reply from New American Funding - Dante Carbaj...

June 9th, 2025 01:04 PM

I'm thrilled to hear about your positive experience, Johnny. It was a privilege to assist you with your loan process, and I'm glad Susan Lanczak and I could support you in achieving your goals. Your trust and willingness to refer us to your...

Please take the time to review all the communication via phone calls (which were on a recorded line) and email communication from the start of the process in October 2024 to June 2025. I have had too much of my time wasted by these two individuals...

Reply from Chris Loughnane

June 19th, 2025 06:19 AM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Everyone on the team was very helpful

Reply from New American Funding - Katy Shelton

June 9th, 2025 12:26 PM

Thank you, Kevin, for your kind words. I'm thrilled to hear that you found the team helpful. We strive to provide excellent service, and your feedback is greatly appreciated.

Lewis explained every step of the way and was able to answer all of my questions.

Reply from New American Funding - Lewis Young

June 19th, 2025 12:46 PM

I'm pleased to hear that I was able to provide clear explanations and address all of your questions throughout the process Lyndsi! Thank you for your kind words and for choosing New American Funding!

Manny was wonderful to work with. He communicated at every miles tone of the loan process and kept me up to date. I'd definately refer to him my clients.

Reply from Manny Merlin

June 18th, 2025 04:21 PM

I'm delighted to hear that you had a positive experience working with me. Keeping you informed throughout the loan process was a priority, and I appreciate your willingness to refer clients. Thank you for your kind words.

The transparency and speed of communication

Reply from New American Funding - Wayne Davey

June 10th, 2025 09:50 PM

Thanks Ricardo!

Paul Morgan helping me get through the process of the loan is what made it absolutely great

Reply from Paul Morgan

June 18th, 2025 05:58 AM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Katie was absolutely amazing throughout our entire homebuying process. She was always available, incredibly responsive, and went above and beyond to make sure we were comfortable with our numbers and fully understood everything in the closing...

Reply from Katie Underwood

November 25th, 2025 05:59 PM

Thank you for your positive feedback! I’d love to work with you again in the future.

Overall they make me feel comfortable and easy explain the process and steps that guide me through the end , I'm very happy with their help and efficiency

Reply from Anthony Hartsell

June 17th, 2025 02:42 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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