New American Funding - Charlotte| Consumer Di..., NC
Charlotte, NC
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate ... Show More
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The lack of communication is ridiculous! Only contact anyone ever had with me is through email at the end of the day on Fridays if I was lucky
Reply from Tyler Smith
October 7th, 2025 08:29 PM
Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at
************************** or 1-************.
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New American Funding - Divah Mae Mosley
Divah was super knowledgeable and made me feel at ease with my decision to move forward with the cash out refinance .
Reply from Divah Mae Mosley
July 3rd, 2025 01:39 AM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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New American Funding - Joseph Bilodeau
Joe was very accessible and responsive. I could not have asked for better customer service.
Reply from New American Funding - Joseph Bilod...
June 23rd, 2025 04:33 PM
Thanks, Jared! I'm really glad to hear you were happy with the customer service. It was great helping you out, and I really appreciate the kind words.
Nothing! Jason is the man! He made sure that all bases were covered! Thanks
Reply from New American Funding - Jason Lamber...
June 21st, 2025 06:54 PM
Thanks for your amazing review Jonathan!! I look forward to working with you again.
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New American Funding - James Higgins
As a first-time homebuyer, I approached the process with a great deal of anxiety and uncertainty. However, from my very first conversation with my loan officer, James Higgins III, my concerns began to ease. James took the time to thoroughly...
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Reply from James Higgins
July 1st, 2025 01:47 AM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
The overall process was smooth
Reply from Scott Tillman
June 30th, 2025 08:28 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
Katie and her team were very friendly and caring.
They were available when we needed them to answer questions.
Reply from Katie Underwood
November 25th, 2025 05:59 PM
I’m so glad you had a great experience working with me! Please feel free to reach out if you ever need anything.
Jason and Susan were very personable, professional and always accessible. They made the process very easy and seamless.
Reply from New American Funding - Jason Lamber...
June 20th, 2025 06:52 PM
I'm delighted to hear that you found the process easy and seamless with Susan and me. It was a pleasure assisting you, and we appreciate your kind words about our accessibility and professionalism. Thank you for your feedback!
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Tim Wells
Communication
Reply from Tim Wells
June 30th, 2025 04:35 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Mike was the best !!
Reply from Mike Caldwell
June 30th, 2025 03:07 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
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About
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing