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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,806)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

(5,806)

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5 Star

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COMMUNICATION...returning phone calls, responding to emails (still have not had a reply to email I've sent twice and that I need an answer to regarding property taxes they added into my mortgage and haven't paid). Paperwork was incorrect 3...

Reply from Joe Olivere

October 31st, 2025 05:43 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Great communication

Competent professionals

Reply from Laurie Arnold

October 31st, 2025 02:42 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Robyn and Christie were both outstanding to work with. Anytime I had questions they would get back to me and get me the information I needed. Would definitely work with them agai.

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Neal was a breath of fresh air. Very transparent And knowledgeable. First closing with NAF. Would be honored to complete another transaction with Neal!

Between Heather and Paul's communication and patience with my husband specifically I couldn't have asked for a better team to work with!

Reply from Paul Morgan

October 31st, 2025 08:26 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

I would not recommend this loan company. My loan processor was rude, unprofessional, and had terrible communication. On my closing date I had questions and emailed her directly. I never received an answer or any communication regarding my questions....

Reply from Owner

December 18th, 2025 07:02 PM

Hello Lindie, we are truly sorry to hear that your recent experience with us did not meet your expectations. We value your feedback and take it seriously, as it helps us improve and serve you better. We kindly ask that you contact our Corporate...

Roberts communication was brief. He did assist me when I was unable to make contact with the loan processor. Robert was professional during his process of the loan but seemed frustrated with the other members of the loan team.

Reply from Robert Steigman

October 30th, 2025 08:30 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Constant communication.

Reply from Esther Lawani

October 30th, 2025 05:29 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Manny and his team were great to work with!

Reply from New American Funding - Manny Merlin

October 22nd, 2025 11:25 AM

I appreciate your positive feedback and am pleased to know you had a great experience working with my team and me. Your satisfaction means a lot, and if there's anything further I can assist with, please don't hesitate to reach out.

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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