New American Funding - Charlotte| Consumer Di..., NC
Charlotte, NC
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate ... Show More
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New American Funding - Charlotte| Consumer Direct
What a bunch of liars!! Telling me they sent over paperwork for a week straight and title company never got it. Held onto my sale of my house in their escrow account until they couldn't anymore. Changed the date of the closing until 10 days...
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John Eilers
I was lied to many times by John. Telling me things had been sent over to title company. But after talking with title company, things weren't sent. They held onto my money, after the sale of my house, until they couldn't. THEY came up with...
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Reply from John Eilers
November 17th, 2025 09:09 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Jason and Kim were very responsive and followed up often. Appreciate their efforts .
Reply from New American Funding - Jason Lamber...
November 12th, 2025 04:08 PM
I'm pleased to hear that you appreciated the responsiveness and follow-up, Michael. It was great working together, and if you need further assistance, feel free to reach out. Thank you for your review!
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Ricardo De La Puente-Kroll
Everyone was very nice ,answered my questions and returned phone calls promptly. Ricardo and latoya are very exceptional. 😃
Reply from Ricardo De La Puente-Kroll
November 17th, 2025 09:47 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
Please accept this letter as an extension of my appreciation to Tamara and the NAF team for maintaining such high standards of professionalism and trustworthiness.Having been with NAF for almost half a decade, I wanted to take a moment to recognize...
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Reply from Tamara Dakdouk
November 17th, 2025 09:53 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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Andrew was great and answered all my questions promptly!
Reply from Andrew Yee
November 17th, 2025 06:21 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
Katie Underwood
Reply from Katie Underwood
November 25th, 2025 05:59 PM
Thank you for the 5-star rating! I really enjoyed working with you, and I appreciate your feedback.
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New American Funding - Daniel Ortiz
The level of communication was amazing. I knew exactly what was going on the entire time. Daniel and Delano were both amazing to work with. I could tell they really cared about me.
Reply from Daniel Ortiz
November 14th, 2025 06:26 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
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John Eilers
John was good to work with only complaint was with Zo the loan processor he obviously did not read the purchase contract enough my closing date was 10-30-25 he emailed me saying it was 11-4-25 clwarly the contract said 10-30.
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HOLLY MITCHELL
Fantastic experience, and they made it very easy to get approved and get funded.
Reply from HOLLY MITCHELL
November 14th, 2025 03:42 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
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About
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing