New American Funding - Charlotte| Consumer Direct 's Cover Image

New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,795)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

Search Reviews

Write a Review

4.77

(5,795)

Filter by Date

Range

Filter by Rating

5 Star

88%

4 Star

3 Star

2 Star

1 Star

New American Funding - Charlotte| Consumer Direct has received a review with 4 star rating from Valeria S

Reply from New American Funding Admin

January 5th, 2026 05:52 PM

I appreciate your rating, Valeria. If there's anything you'd like to share about your experience, feel free to reach out.

Helene was great explained everything to me and finally got me approved she is great at what she does

Reply from New American Funding - Helene Knepp...

December 29th, 2025 01:50 PM

It's wonderful to know that you felt well-informed and supported throughout the process, Anthony. I'm glad I could assist in getting your approval. If there's anything more you need or any questions you might have, don't hesitate to reach out....

Took longer than I thought it would. But outcome was

Reply from Robert Steigman

January 2nd, 2026 09:37 PM

I'm glad to know the outcome was satisfactory, despite the process taking longer than expected. Your patience is valued, Susan, and if there's anything more you need assistance with or any questions arise, please reach out.

Fast and responsive agents. Very helpful and knowledgeable.

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

I'm pleased you found the service fast and responsive. It's my goal to be helpful and knowledgeable throughout the process. If there's anything more I can assist you with, please feel free to reach out.

I appreciate the guidance and feedback that Tamara gave me during the entire loan process. She was very prompt and acted with urgency.

Reply from Tamara Dakdouk

January 2nd, 2026 08:14 PM

It's great to hear that my guidance and feedback were helpful to you during the loan process. Being prompt and maintaining a sense of urgency are important aspects of my work, and I'm glad you noticed. Thank you for your feedback, David. If...

He was always accessible and answered all my questions. He was also very personable and didn't treat me like just another customer. Made me feel like he cared and was a

Reply from Michael Rogers

January 2nd, 2026 06:15 PM

It's great to hear that you felt well supported and appreciated during our interactions. Making sure that you feel cared for and informed is very important to me. If there are any more questions or anything else I can do for you, don't hesitate...

Communicative

Reply from Mike Caldwell

January 2nd, 2026 03:06 PM

Thank you for the positive feedback. I'm glad to hear that the communication met your expectations. If there's anything more I can assist you with, feel free to reach out.

Robyn was so responsive and communicative, it felt like we could go to her for anything we needed or any question we had. She was also available outside of normal working hours which was very helpful during the process

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

I'm grateful for your kind words and for highlighting the responsiveness you experienced. It's important to me to be available and communicative throughout the process, so I'm pleased to know that made a difference for you. If there's ever...

The loan process took much longer than originally promised . I started the process on November 1st, with the expectation set by the loan officer that once the loan was processed it would take 2-3 weeks. It took almost 6 weeks. Has this been...

Reply from Katherine Zorrilla

January 2nd, 2026 02:57 PM

Craig, I appreciate you taking the time to share your experience. I understand that the extended timeline was not what you initially expected, and I apologize for any inconvenience this may have caused. Setting clear expectations is important,...

Once again, Neal Brown and New American Funding took great care of us. Neal was always easy to get in touch with and answer any questions. The whole process was quick, which my husband and I really appreciated. I highly recommend Neal to anyone!...

Reply from Neal Brown

January 1st, 2026 08:08 PM

I'm really pleased to know that you felt well taken care of, Linda. It was my priority to be accessible and ensure all your questions were addressed throughout the process. I'm glad to hear the efficiency met your expectations. Thank you for...

1151–1160 of 5795

About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

Disclaimer