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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,795)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

(5,795)

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5 Star

88%

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The overall experience navigating the complexities of the process. Providing clear communication and her availability to us.

Reply from New American Funding - Katy Shelton

January 6th, 2026 09:27 PM

Your feedback is much appreciated, Sheryl. I'm glad to hear that you found the experience and communication clear and helpful. Ensuring that I remain accessible and transparent throughout is something I focus on. If you have any further questions...

Daniel was amazing ! He explained the process very clearly. He was there for me at every step. NAF's process is very simple and straightforward. I will DEFINITELY recommend NAF (and Daniel in particular) to family and friends.

Reply from New American Funding - Daniel Ortiz

January 16th, 2026 07:51 PM

I appreciate your kind words, Harjit. It’s rewarding to know that my explanations and support made the process straightforward for you. Thank you for considering recommending me and New American Funding to your family and friends. If there's...

Everyone was very helpful, with all the stuff we had to thru. Very polite and gracious. Walked us thru the process.

Reply from Mark Tittl

January 16th, 2026 03:24 PM

Jay, I appreciate you highlighting the helpfulness and courtesy you experienced during the process. It means a lot to me that you felt well-guided through each step. Thank you for allowing me to assist you with your needs at New American Funding....

I think Jason could've been more involved later in the process. After we were commited, he was hardly available. He said we'd adjust the numbers for the cash we wanted to bring and he'd do more to reduce the fees, that never happened. We were...

Reply from New American Funding - Jason Lamber...

January 8th, 2026 03:32 PM

Thank you for your detailed feedback, Tyler. I apologize for any inconvenience you experienced during the process. Our processing team was working on your loan, and I was working behind the scenes and would have been available if you had left...

The team (Collin, Jeff & the underwriter) worked for us. They were effiecient & timly with communication and processing. Questions were answered & solutions found when we hit a snag. We would definitly definitely work with this team again!

Reply from Collin Brown

January 15th, 2026 03:08 PM

Thank you for sharing your feedback, Anna. I'm pleased to know that my efforts met your expectations. If you have further questions or need assistance in the future, please let me know.

I've worked with him in my hour of need and he was very personable and appeared to have my best interest at heart.

Reply from New American Funding - Jason Lamber...

January 5th, 2026 08:29 PM

Thanks for these kind words, Patricia. You are a valued client of mine and I will always stay in touch!

Jimmy was there every step of the way. We were in constant communicatio, and ahead of the ball during the whole transaction. Would recommend him 10/10 to all my future clients

Reply from Jimmy Richards

July 9th, 2026 07:13 PM

I'm grateful for your 5-star review! It was great working with you.

Daniel always answered any questions I had.

Reply from Daniel Ortiz

January 14th, 2026 08:53 PM

It's great to hear that I was able to answer all the questions you had, Eric. Your feedback is important, and if there's anything else I can assist you with, please don't hesitate to reach out. Thank you for your review.

Since we already had a mortgage with NAF we didn't think it would take over three months to Finally got all the paperwork done and processed! At times communication was sporadic! Overall I guess William and Marvin did a good job keeping things...

Reply from William Ciresi

January 14th, 2026 05:29 PM

Gerardo, I appreciate you sharing your experience. I'm glad to hear that, in the end, we were able to complete everything successfully. I understand that communication is key, and I'll be looking into how we can improve this aspect for a smoother...

Better communication.

Reply from Chris Loughnane

January 14th, 2026 03:16 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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