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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,795)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

(5,795)

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5 Star

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All my questions and concerns were answered quickly . Everyone was friendly and professional

Reply from Laromy Stratton

January 19th, 2026 05:45 PM

I'm glad to hear that all your questions and concerns were addressed promptly, Malissa. It’s great to know that you found my approach professional and friendly. If you have any more questions or need further assistance, feel free to reach out....

Helene was extremely helpful in helping me achieve my goals in refinancing my home.

Reply from Helene Knepper

January 19th, 2026 02:10 PM

I'm happy to know that I could assist you with refinancing your home, Keith. It's great to hear that you felt supported in achieving your goals. If you have any more questions or need further assistance in the future, please don't hesitate...

Better communication and updates on loan progress and when calling have some one available to answer call

Reply from Michael Rogers

January 19th, 2026 08:50 PM

Michael, I understand how important communication and timely updates are during the loan process. I'm sorry if I fell short in these areas. Ensuring access to assistance when you call is something I take seriously, and I'll work on improving...

Communication was difficult and inconsistent. I often had trouble reaching the appropriate contact and felt spoken to in a rude, controlling manner at times. There were document errors and incorrect information provided, which caused confusion...

Reply from Andrew Yee

January 19th, 2026 07:10 PM

I appreciate you bringing this to my attention, Alvino. It's important to me that communication is timely and respectful, and I apologize for any difficulties you encountered. The document errors and delays you've mentioned are concerning,...

Jason and Huyen were always ready to assist. They answered all my questions, helped me move through the process. I would also likecto like to thank Barbara Whit, notary. She was wonderful. Great people!!!

Reply from New American Funding - Jason Lamber...

January 8th, 2026 03:29 PM

Thank you, Mary, for your review. I'm pleased to know that Huyen and I could assist you effectively throughout the process. It's important to me that your questions were answered and that you had a smooth experience. I'll also make sure to...

My agent was very professional and willing to help me find a solution that

Reply from Daniel Ortiz

January 19th, 2026 02:51 PM

Your feedback is genuinely appreciated, Olivia. It’s gratifying to know that you found my approach professional and solution-oriented. If you ever need further assistance or have more questions, please feel free to reach out.

Jason was always updating me on any changes or to verify of a document needed to process in order to keep the process moving. Well communicated.

Reply from Jason Tiburzi

January 19th, 2026 04:15 PM

Virnetta, it's good to know that you appreciated the communication throughout the process. Keeping you informed and ensuring everything moves smoothly is a priority for me. If there's anything more I can do for you, please let me know.

Experience was great overall, communication was sometimes lacking, I had to keep on top of it myself sometimes.

Reply from Robert Furr

January 7th, 2026 04:27 PM

Thank you Mathew, I really enjoyed working with you.

Worst lender I have dealt with in a decade. Terrible communication, terrible fees, terrible long protracted processes.

Reply from Don Albert

January 19th, 2026 02:36 PM

We apologize for any inconvenience this caused you. Please know that we take your review to heart, learn from it and do better in the future.

We were kept informed throughout the entire process.

Reply from New American Funding - Adam Yang

January 19th, 2026 08:47 PM

Alan, I'm pleased to know that you felt informed throughout the entire process. Keeping clients updated is a priority for me, and I'm glad it met your expectations. If you have any further questions or need additional assistance, please don't...

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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