Jaylen Hicks

Name: New American Funding - Charlotte| Consumer Direct
Address: 2810 Coliseum Centre Dr Suite 500, Charlotte, North Carolina, 28217
Telephone: +1-800-450-2010
Rating: 4.89

Sr. Loan Officer

New American Funding - Charlotte| Consumer Direct

4.89

(8)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha...... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Charlotte, NC

https://www.newamericanfunding.com/mortgage_loans/jaylenhicks/

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4.89

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4.89

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Jay was great. Super nice and helpful. The process was normal. The only complaint I have is I requested a local title company and they used someone different. Which is fine, cost were not traditional for our area but it all worked out.

Everything went great I'm glad I chose America Fonda

Reply from Jaylen Hicks

June 29th, 2026 06:23 PM

I'm pleased to hear everything went great, Latoya. I'm happy you chose to work with New American Funding. If you need any further assistance, feel free to reach out.

jaylen was easy to communicate with he's really patient made the process easier ! best experience under the circumstance! thank you Jaylen

Reply from Jaylen Hicks

May 14th, 2026 03:12 PM

I'm grateful for your kind words, Martin. It's good to know that I was able to make the process easier for you and that communication was smooth. If you ever need further assistance, please feel free to reach out.

Everything

Reply from Jaylen Hicks

April 20th, 2026 06:50 PM

Thank you, Corvan. I'm glad to know you had a positive experience. If there's anything more you'd like to share or discuss, feel free to reach out anytime.

Jaylen made the everything stress free and easy, and explained everything from start to finish.

Reply from Jaylen Hicks

April 6th, 2026 06:23 PM

I appreciate your feedback, Jeffrey. I'm glad to know that I could make the process stress-free and easy for you. Clear communication is important to me, and I’m pleased that the explanations were helpful. Should you need anything else or have...

Jaylen was extraordinary and I was pleasantly surprised to see how responsive, respectful and knowledgeable he was. I had MANY questions and Jaylen patiently walked me through each question and provided thorough answers, sometimes even anticipating...

Reply from Jaylen Hicks

April 6th, 2026 04:27 PM

I'm truly pleased to hear about your positive experience, Chezelle. It was a pleasure to assist you and help with all your questions. Your willingness to refer me to your family and friends means a lot, and I'm grateful for your trust and kind...

Both Jaylen and Dexter communicated with me through the whole process and were available for any questions that I had. I will recommend them to my friends and family.

Reply from Jaylen Hicks

February 26th, 2026 05:08 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

The only part of this refinance that was great was working with Jaylen. He corrected every mistake that Lauren made and reassured me every step of the way. He was always available and we felt he worked so hard to get this done even through...

Reply from Jaylen Hicks

February 26th, 2026 03:05 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

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