Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Great experience. Melissa gets it done!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear that you had a great experience, Garold. It was a pleasure working with you, and I appreciate your kind words.
I can’t say enough great things about Melissa! My client came to me as a renter, unsure if homeownership was even possible. With Melissa’s expertise and dedication, they not only got approved but secured a mortgage for less than what their...
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Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear about the positive impact on your client's journey to homeownership. It was a pleasure to assist and help make their dream a reality. Your kind words mean a lot, and I'm grateful for the opportunity to work with you.
Always love working with Melissa. She gets the job done with very few if any issues. She keeps in communication throughout the whole process. Thank you Melissa
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear about your positive experience, Arienne. It was a pleasure working with you, and I'm glad I could assist you effectively. Thank you for your kind words and trust throughout the process.
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Carolyn is the most wonderful loan officer. She made this whole experience so smooth for us. I would recommend her to anyone.
Reply from Carolyn Cole
March 31st, 2025 04:19 PM
I'm delighted to hear that your experience was smooth and positive. It was a pleasure assisting you, and I truly appreciate your recommendation.
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Carolyn was a pleasure to work with. Communication was key and she did an excellent job.
Reply from Carolyn Cole
March 31st, 2025 01:55 PM
I'm thrilled to hear that you had a positive experience working with me. Effective communication is a priority, and I'm glad I could assist you successfully. Thank you for your kind words.
We were very stressed, we had a few set backs and weren't sure if we would be able to get the house. Melissa and her team acted fast and supported us throughout. Quick responses, great communication. We were very pleased with the service.
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Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Jacob, thank you so much for taking the time to share your experience. I completely understand how stressful the process can be, and I'm thrilled that my team and I were able to support you through it. Your kind words about our quick responses...
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Melissa is the absolute best working with all levels of buyers. Whether it's a THDA 1st Time Home Buyer or someone buying a $3M lake home, her experience and expertise make it an a easy process. I have never been worried about any loan closing...
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Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Thank you so much for your kind words, Miller! It truly means a lot to me to hear such positive feedback. I strive to make the home buying process as smooth and stress-free as possible for all my clients, regardless of their level of experience....
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Melissa helped Us get pre-approved quickly on a Saturday night so we could put an offer in on a house that had 60 people at an open house Which ultimately led us to getting the house!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Dana, I'm so thrilled to hear that my quick pre-approval helped you secure your home, especially with such high competition at the open house. It was my pleasure to assist you on that Saturday night, and I'm delighted it all worked out. Wishing...
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The ease of the process and how thorough melissa was with everything and making sure we got the best rate and best deal for buying our first house.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Shelby, thank you so much for your kind words! It was an absolute pleasure working with you to buy your first home. I’m thrilled to hear that the process felt easy and that you were satisfied with the rate and deal we secured. Please feel free...
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Melissa was wonderful! Very prompt and communicative!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Thank you so much, Kelsie! I'm thrilled to hear that you had a positive experience. It was a pleasure working with you, and I'm glad I could assist you promptly and keep the communication clear. If you need anything in the future, don't hesitate...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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