Carolyn Cole
Sr. Loan Officer | NMLS# 161385 |TN: 121683
Proudly servicing the communities and clients of Tennessee’s Premier Real Estate Agents. A veteran in the industry with over 30 years experience. Accomplishments include numerous production awards, Past President TNAMP, Board of Directors a...... Show More
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Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
The communication was excellent. You all walked me through every step of the process. Thank you!
Reply from Carolyn Cole
June 8th, 2026 06:53 PM
Thank you, Kim It was my pleasure, and I enjoyed working with you. Best wishes in the new home and if you know anyone else that could benefit from my services. I would appreciate you passing along my information. If you need anything I'm a...
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Carolyn is an experienced loan officer She has helped several of my clients and has always done a great job
Reply from Carolyn Cole
June 8th, 2026 05:57 PM
Thank you Hope! I appreciate the review and always love working with you and your clients ...
Great communication! easy process! Quick closing!
Reply from Carolyn Cole
April 22nd, 2026 04:59 PM
I'm grateful for your positive feedback, Cherie. It's appreciated to know that the communication and process met your expectations, and that we were able to close quickly. If you need any further assistance or have questions in the future,...
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Fast friendly service
Reply from Carolyn Cole
April 21st, 2026 08:50 PM
Thank you, Doug, for your kind words. I'm pleased to hear that you appreciated the fast and friendly service. If there's anything else I can assist you with at Highlands Residential Mortgage, Ltd., please feel free to reach out.
Very responsive, professional and friendly
Reply from Carolyn Cole
March 24th, 2026 04:46 PM
I'm glad you found my approach both professional and friendly, Stacey. Being responsive is a key part of helping my clients with their needs at Highlands Residential Mortgage, Ltd. If you have any further questions or require assistance, feel...
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She was responsive and answered my buyers ans my questions every time.
Reply from Carolyn Cole
March 23rd, 2026 06:07 PM
I appreciate you taking the time to share your experience, Sarah. It's important to me to be responsive and make sure all your and your buyers' questions are addressed. If there's anything further you need or any other way I can assist you...
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Carolyn takes pride in what she does for her clients. She is a great communicator and a wonderful person. I highly recommend her to anyone needing a mortgage lender.
Reply from Carolyn Cole
March 3rd, 2026 03:38 PM
Receiving your recommendation means a lot to me, Debbie. I'm very pleased to know that you valued the communication and my approach. It’s important to me that I support my clients effectively at Highlands Residential Mortgage, Ltd. If there's...
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Loved thr the communication through the process!
Reply from Carolyn Cole
February 19th, 2026 02:10 PM
It's great to know that the communication throughout the process stood out to you, Kaelin. Ensuring clear and effective communication is something I prioritize, and I'm glad it made a difference for you. If you have any additional questions...
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From the beginning of the process to the closing, Carolyn makes it easy.
Reply from Carolyn Cole
February 19th, 2026 02:03 PM
I'm grateful for your kind words, Nathan. It's important to me that the process is straightforward and stress-free for you. If you have any further questions or need additional support at Highlands Residential Mortgage, Ltd., feel free to reach...
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Excellent service from start to finish. Ms. Cole was professional, responsive, and communicated clearly at every step of the process. They took the time to explain options, answered questions promptly, and made what could have been a stressful...
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Reply from Carolyn Cole
January 8th, 2026 04:06 PM
I'm pleased to hear that you had such a positive experience, Stacy. Clear communication and responsiveness are key priorities for me, and I'm glad I could provide clarity and ease throughout the process. Thank you for recommending my services...
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About
Proudly servicing the communities and clients of Tennessee’s Premier Real Estate Agents. A veteran in the industry with over 30 years experience. Accomplishments include numerous production awards, Past President TNAMP, Board of Directors and Treasurer WCR Sumner County Chapter. The team is committed to finding the right loan for you, closing loans on time, every time where your family and future is our focus. Always with a personal touch.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Central Standard Time (CST)
Licenses
- NMLS # 161385,TN: 121683
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