Hendersonville, Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Melissa was super efficient and a joy to work with! Would highly recommend her to anyone that is looking to buy their dream home!
Melissa's guidance and care. She stays on top of the process and helps obtain everything we need to get to the closing table. I have worked with her for over 20 years and received excellent care and service in every closing She is the best🤗...
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Reply from Melissa Luman Phillips
July 31st, 2026 07:23 PM
CHeryl, I'm grateful for your kind words and trust over the past 20 years. It's wonderful to hear that my guidance and care have consistently met your needs. If there's anything more I can do for you, please feel free to reach out.
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informative about current interest rates. Provide numerous payment calculations.
Reply from Carolyn Cole
July 30th, 2026 01:55 PM
Kevin, I'm glad you found the information about current interest rates helpful and that the payment calculations were useful. If you have any more questions or need further assistance, feel free to reach out to me at Highlands Residential Mortgage,...
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Carolyn made lending process extremely easy. She was attentive and maintained great communication throughout the entire process. She was clear on expectations and performed in a timely manner. I'm looking forward to working with her again!
Reply from Carolyn Cole
July 6th, 2026 03:07 PM
Ami, I'm happy to hear that the lending process was easy for you and that you appreciated my communication and attentiveness. It's great to know that everything met your expectations in a timely manner. I look forward to working with you again...
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Melissa was very intentional with all of the information needed & helped us understand each aspect! She was very communicative, receptive to any questions or feedback and was very quick to respond! We felt very taken care of.
Reply from Melissa Luman Phillips
July 2nd, 2026 06:45 PM
Laney, I'm glad to know that you felt well taken care of throughout the process. Being intentional and communicative is important to me, and I'm pleased I could help you understand each aspect. If you have any more questions or need further...
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Melissa was absolutely amazing! She was available all hours of the day and helped us with every question we had!
Reply from Melissa Luman Phillips
June 29th, 2026 04:39 PM
Bryanna, I'm grateful for your kind words. It was my pleasure to be available and assist you with all your questions. If there's anything more you need, please don't hesitate to reach out.
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Carolyn was great to work with. Very efficient and able to close early!
Reply from Carolyn Cole
June 22nd, 2026 09:27 PM
Thank you Kina for my review. I look forward to working with you again
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Carolyn knew how to answer every question we had and was patient with us she got everything done very quickly
Reply from Carolyn Cole
June 22nd, 2026 09:29 PM
Thank you for my review. So excited for you both! You were great to work with and I appreciate you all so much
Melissa, kept me and the buyer informed by email, text and calls every step of the loan process. She and the support staff were very professional. Would highly recommend Melissa at Highland Mirtgage.
Reply from Melissa Luman Phillips
June 19th, 2026 08:15 PM
Diana, I'm grateful for your kind words and recommendation. Keeping you and the buyer informed throughout the loan process is a priority for me, and I'm pleased to hear that my team and I met your expectations. If there's anything more I can...
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The communication was excellent. You all walked me through every step of the process. Thank you!
Reply from Carolyn Cole
June 8th, 2026 06:53 PM
Thank you, Kim It was my pleasure, and I enjoyed working with you. Best wishes in the new home and if you know anyone else that could benefit from my services. I would appreciate you passing along my information. If you need anything I'm a...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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