Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Melissa closed a jumbo loan for my husband and I, both self employed, in under 18 business days with a federal holiday thrown in there! This is unheard of. There were some hecti days, but Melissa made it happen. If you are looking for a lender...
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Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Danielle, thank you so much for your kind words! It was truly a pleasure working with you and your husband. I'm thrilled we could navigate the complexities of a jumbo loan together and meet the tight deadline. Your trust means a lot, especially...
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Carolyn ultilizes her experience and expertise to ensure not only her client understands whats going on but has great communication with her real estate partners as well.
Reply from Carolyn Cole
February 28th, 2025 06:53 PM
Thank you so much, Eric, for your kind words and for taking the time to leave this review. I'm really glad to hear that you felt well-informed and supported throughout the process. Ensuring clear communication and a smooth experience for my...
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Carolyns knowledge and expertise made my
3 rd time using Highland a great experience.
I will recommend all my friends and family to
carolyn.
Reply from Carolyn Cole
February 6th, 2025 12:37 PM
Joseph, thank you so much for your kind words! I'm thrilled to hear that your third experience with Highlands was a great one, and that my expertise contributed to that. I truly appreciate your recommendation and look forward to assisting your...
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Melissa gets it done, and takes great care of the client. Melissa stays on top of everything from start to finish making for an easy transaction with no surprises!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Danielle, thank you so much for your kind words! It means a lot to me that you felt well taken care of during the process. I always strive to make things as smooth and transparent as possible, so I'm thrilled to hear I hit the mark. I appreciate...
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Melissa was so wonderful to work with- patient and super communicative!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Serena, thank you so much for your kind words! It was truly a pleasure working with you, and I'm so glad I could make the process smooth and easy. I appreciate you taking the time to share your experience.
for
Communication was great and the transaction was smooth .
Reply from Carolyn Cole
January 24th, 2025 05:49 PM
I'm delighted to know that you found our communication satisfying and the transaction smooth, Renee. Your positive feedback is appreciated and it motivates me to ensure our customers have an excellent experience with Highlands Residential Mortgage,...
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Great communication made the process easy and understandable
Reply from Carolyn Cole
January 24th, 2025 11:29 AM
I'm thrilled to hear your positive feedback, Terry! It's wonderful to know that you found the communication effective and the process easy to understand at Highlands Residential Mortgage, Ltd. It's always my goal to ensure a seamless and informative...
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Great communication and dedication to work!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear that you appreciated my dedication to work and communication skills, Maddison. Feedback like yours motivates me to continue providing exceptional service. Thank you for choosing Highlands Residential Mortgage, Ltd. and...
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Very comfortable to communicate
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear that you felt comfortable communicating with me, Toby. Your positive feedback means a lot. At Highlands Residential Mortgage, Ltd., we always strive for open and easy communication with our clients. Thank you for the 5-star...
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Melissa shows confidence in her profession and ability to provide clients with the best option for their loan. She's a hard worker and will make it happen!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm sincerely grateful for your high rating and thoughtful review, Rachel. It was indeed a pleasure assisting you with your loan, and I'm thrilled to know you're satisfied with the service. At Highlands Residential Mortgage, Ltd., we're dedicated...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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