Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Everything went smoothl! appreciated all the help!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear that everything went smoothly for you. It was a pleasure to assist, and I appreciate your kind words. Thank you for your feedback!
for
MS. COLE CLOSED THIS DEAL ON TIME EVENTHOUGH THE APPRAISAL WAS RECEIVED THE DAY BEFORE CLOSING. CAROLYN KEPT ME INFORMED EVERY DAY THROUGH THIS PROCESS. SHE WAS UNDERSTANDING, PATIENT, AND ON TIME. HER KNOWLEDGE OF MORTGAGE LENDING IS EXCEPTABLE....
read more
Reply from Carolyn Cole
May 30th, 2025 03:42 PM
I'm thrilled to hear that we could close the deal on time and that you felt well-informed throughout the process. Your kind words about my understanding, patience, and punctuality are truly appreciated. Thank you for recognizing my commitment...
read more
You helped above and beyond what any other lender would do. Money saving tips for insurance and other items helped us alot being on a fixed income. You and everyone at closing answered our questions and made it great. Thanks again.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear that I could assist you beyond your expectations and provide money-saving tips. It's wonderful to know that your questions were answered and that you had a positive experience at closing. Thank you for your kind words,...
read more
Melissa is not only professional but friendly and trustworthy! i will recommend her to anyone needing a mortgage!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm delighted to hear that you found my services both professional and friendly. It was a pleasure assisting you, and I sincerely appreciate your recommendation.
for
Good job , liked working with you
Reply from Carolyn Cole
May 8th, 2025 03:03 PM
I'm glad to hear that you enjoyed working with me, Keith. Thank you for your feedback and for choosing Highlands Residential Mortgage, Ltd. If you need any further assistance, feel free to reach out.
Melissa communicates so clearly with her clients. She helped us from the time when we began the build process until we closed. She was always available to any question we had.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear that my communication and availability made your experience smooth and successful from start to finish. It was a pleasure assisting you throughout the build and closing process. Thank you for your kind words and for choosing...
read more
for
Great explanation of everything for us as first time home buyers
Reply from Carolyn Cole
May 3rd, 2025 12:42 PM
I'm glad to hear that the explanations provided were helpful to you as first-time home buyers. It was a pleasure assisting you through the process. If you have any more questions or need further assistance, please don't hesitate to reach out....
read more
All of it! Thank you!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear that you had a positive experience, Kara. It was a pleasure assisting you, and I appreciate your kind words. If you need anything else, feel free to reach out.
Mellissa is awesome , great communication and very prompt any time I needed anything. Highly recommend Highland and Mellissa!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear that you had such a positive experience, William. Your kind words about my communication and promptness are greatly appreciated. Thank you for recommending Highlands Residential Mortgage and me!
Super nice! Super helpful! Excellent communication! And very pretty! 😊
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm glad to hear that you had a positive experience with me. It was a pleasure to assist you, and I appreciate your kind words about my communication and support. Thank you for your feedback!
71–80 of 1034
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
