Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
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Kindness, smiles, made me feel important. ❤️🥰🌹
Reply from Carolyn Cole
September 4th, 2025 11:02 AM
I'm grateful for your kind words and the positive experience you've described. It was my aim to ensure you felt valued throughout the process. Thank you for sharing this with me!
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Great communications through out the entire process and the professional approach by all was very good.
Reply from Carolyn Cole
August 30th, 2025 11:37 AM
I'm glad to know that you appreciated the communication and professional approach throughout the process. It was a pleasure working with you, and I appreciate your feedback. Thank you for your great review!
Great experience!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm delighted to hear that you had a great experience. It was a pleasure working with you. Thank you for taking the time to share your feedback and for choosing Highlands Residential Mortgage, Ltd.
I received the help I needed!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm really pleased to know that you received the help you needed. It's important to me that you felt supported throughout your experience. Thank you for sharing your feedback and for choosing Highlands Residential Mortgage, Ltd.
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We have been using Carolyn for many years now and have referred our family and friends to her for their mortgage loans Carolyn has always been very professional and has always kept us up to date on the process of our mortgage loan It's so nice...
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Reply from Carolyn Cole
July 9th, 2025 04:03 AM
It's wonderful to hear that I've been able to assist you and your family and friends over the years. I'm glad you find value in the updates and professionalism I strive to maintain. Knowing I've made your mortgage processes easy and worry-free...
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Carolyn was always available to answer any and all of my questions (even the same ones over and over if i was unsure about something). She helped make buying our home an easy and stress free process. She was wonderful in all ways and will recommend...
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Reply from Carolyn Cole
July 7th, 2025 01:58 AM
I'm thrilled to hear that I could make your home buying process easy and stress-free. It was a pleasure answering your questions and assisting you throughout. Thank you for your kind words and recommendation!
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We have worked with Carolyn for many years and she gives it to you straight. She knows so much about loans and I would recommend her to everyone!
Reply from Carolyn Cole
June 27th, 2025 01:48 PM
I'm thrilled to hear that you have had such a positive experience over the years. It's been a pleasure working with you, and I truly appreciate your recommendation. Thank you for your kind words!
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Carolyn is thorough, honest, and stays in touch with both me and my clients!
Reply from Carolyn Cole
June 6th, 2025 03:44 PM
I'm thrilled to hear that you appreciate my thoroughness and honesty. Staying in touch with both you and your clients is important to me. Thank you for your positive feedback!
melissa was so fast and communicated well
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm glad to hear that you were pleased with the speed and communication during your experience with me. Thank you for your kind words and for choosing Highlands Residential Mortgage, Ltd.
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Carolyn did everything needed to make our lan experience easy and smooth
Reply from Carolyn Cole
June 2nd, 2025 06:41 PM
I'm thrilled to hear that your loan experience was easy and smooth. It was a pleasure to assist you, and I appreciate your kind words.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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