Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Always a pleasure working wirh Melissa and team. Thank you all!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm grateful for your continued trust and appreciation, Joseph. It’s always rewarding to work with you, and I value our relationship. If there's ever anything more I can assist with at Highlands Residential Mortgage, Ltd., please don't hesitate...
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We had a great experienc, Melissa,Amanda and tiffany did a great job, an easy and fast proces. will definitely continue to do business with them.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
It's great to hear that you had a positive experience with the process, Alfredo. I'm glad everything went smoothly and quickly for you. Your intention to continue doing business is appreciated, and I'm here whenever you need assistance at Highlands...
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Melissa and her team were on it!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I’m pleased to hear you felt well-supported, Patricia. It's important to me that everything is handled efficiently and with care. Thank you for the feedback and for choosing Highlands Residential Mortgage, Ltd. I’m here to assist whenever you...
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Great communication. Carolyn does a great job of making sure my clients are always aware of every step in the process. She guides them through to ensure they get the best deal and always joins us at the closing table.
Reply from Carolyn Cole
September 22nd, 2025 06:50 PM
It's wonderful to hear your thoughts on the communication and supportive process! Guiding your clients through every step and ensuring they get the best possible outcome is always my priority. I'm grateful for your feedback and look forward...
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Carolyn made it great . She is the best made my experience wonderful
Reply from Carolyn Cole
September 21st, 2025 08:21 PM
I'm really pleased to hear that your experience was so positive. Making the process smooth and enjoyable for you is always my goal. Your kind words truly mean a lot—thank you for sharing your thoughts!
I love working with Melissa! She is amazing at what she does and truly the best. She made the whole experience smooth and enjoyable, and I couldn’t have asked for a better partner to work with my buyers.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm glad to hear you had a smooth and enjoyable experience, Nicole. It's important to me that working with clients like you feels seamless and supportive. Thank you for your kind words, and I appreciate the opportunity to partner with your...
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Melissa and her team on top of their game. We want a quick close, and they exceeded our expectations. If we had a question, regardless of the time of day or communication method (call, text or email) we received a prompt response. This is my...
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Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm truly appreciative of your feedback, Todd. It's rewarding to know that the team's efforts for a quick and responsive service met your expectations once again. Your continued trust and the opportunity to work together multiple times means...
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Remaining in constant communication throughout the process.
Reply from Carolyn Cole
September 18th, 2025 01:03 PM
Thank you for highlighting the importance of communication. I strive to keep clients informed every step of the way, and it's encouraging to know that this aspect resonated with you. Your feedback is truly appreciated!
Really good experience contast communication and got the job done very fast
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Thank you, Cameron, for sharing your positive experience. I'm glad the communication met your expectations and that everything was completed quickly. It was a pleasure to assist you at Highlands Residential Mortgage, Ltd.
Melissa was extremely communicative. If we had a question, she got an answer to us within a couple of hours at the most. She was just great overall.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm grateful for your feedback, David. It's important to me to provide timely communication and assist with any questions you have. Thank you for trusting me with your needs at Highlands Residential Mortgage, Ltd.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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