Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
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Prompt, helpful communication. Caring attitude and efficient.
Reply from Carolyn Cole
December 26th, 2025 09:08 PM
I appreciate your feedback, Betty. It's important to me that my communication is both prompt and helpful, and I'm glad you felt supported. If there's anything more I can assist with at Highlands Residential Mortgage, Ltd., please feel free...
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Melissa did a great job of getting us to the closing table in record time. She was fabulous!
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Carolyn was amazing to work with! My clients were clear to close in no time and her communication was excellent every step of the way!
Reply from Carolyn Cole
December 18th, 2025 03:10 PM
It's wonderful to hear that the process went smoothly, Savannah. I'm glad my communication met your expectations and contributed positively to getting your clients clear to close quickly. I'm here to support you whenever you need assistance...
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Carolyn was very professional and efficient, as always! She is a delight to work with. I highly recommend Carolyn and Highlands Mortgage!
Reply from Carolyn Cole
December 11th, 2025 06:46 PM
Thank you for your kind words, Alison. I'm pleased to hear that you find working with me both professional and efficient. Your recommendation is genuinely appreciated, and I'm grateful for the opportunity to assist you at Highlands Residential...
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Transparency, timely responses, enthusiasm.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I’m pleased to know that you appreciated the transparency, timely responses, and enthusiasm throughout your experience, Jocelyn. Your feedback is important to me, and I'm glad the process met your expectations. If there's anything else you...
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Carolyn is always a pleasure to work with and I highly recommend!
Reply from Carolyn Cole
December 3rd, 2025 08:05 PM
It's great to know that you find working with me enjoyable, Lindsay. Your recommendation means a lot. I'm always here to support your needs and look forward to assisting you in the future at Highlands Residential Mortgage, Ltd.
With a few bumps in the road, Melissa and her team kept bobbing and weaving to make this dream work for me and my family. I am incredibly grateful and would recommend her 10/10!!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm pleased to know that despite a few challenges, we were able to navigate effectively and make things work for you and your family, Grayson. I truly appreciate your recommendation and am grateful for your kind words. Should you need anything...
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Tha experience was easy and fast,
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm glad to hear that your experience was both easy and fast, Debra. It's important to me that the process is smooth and straightforward for our clients. Thank you for choosing Highlands Residential Mortgage, Ltd., and if you ever need further...
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Getting it done
Reply from Carolyn Cole
October 30th, 2025 02:03 PM
I appreciate your succinct feedback, James. If you have any specific thoughts or details to share about your experience, I'm always here to listen. Thank you for choosing me at Highlands Residential Mortgage, Ltd.
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Just a very easy process. Regular communications and updates.
Reply from Carolyn Cole
October 21st, 2025 12:56 PM
I'm glad to hear that the process felt easy for you, James. Keeping regular communication and providing updates is key, and I'm pleased it helped make your experience straightforward. Thank you for your feedback.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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