Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Melissa was great. she was always willing to answer our questions no matter how dumb they might be. The process was easy and very fast.
Reply from Melissa Luman Phillips
March 3rd, 2026 09:19 PM
I'm pleased to hear that you found the process easy and fast, Brianna. I'm committed to being accessible and supportive, so it's reassuring to know that I could effectively address your questions. Should you have any more inquiries or need...
read more
Excellent communication. Every time we submitted documents, we were immediately notified that they were being processed. Once they were completed, we were informed of which step in the overall lending process we were in via text and email....
read more
Reply from Melissa Luman Phillips
March 2nd, 2026 03:12 PM
Nathaneil, I'm glad to hear that the communication during your lending process provided you with peace of mind. Keeping clients informed every step of the way is a priority for me, and it's rewarding to know that this approach worked well for...
read more
Melissa is fantastic to work with! She's very professional, very knowledgeable and keeps you and your client informed throughout the home buying processs. I always appreciate the hard work she puts in to get my clients to the closing table....
read more
Reply from Melissa Luman Phillips
February 20th, 2026 02:46 PM
It's great to hear such positive feedback about your experience, Heather. Keeping both clients and their representatives informed is something I prioritize, along with ensuring the process runs smoothly. I'm glad to know you appreciate the...
read more
for
Loved thr the communication through the process!
Reply from Carolyn Cole
February 19th, 2026 02:10 PM
It's great to know that the communication throughout the process stood out to you, Kaelin. Ensuring clear and effective communication is something I prioritize, and I'm glad it made a difference for you. If you have any additional questions...
read more
for
From the beginning of the process to the closing, Carolyn makes it easy.
Reply from Carolyn Cole
February 19th, 2026 02:03 PM
I'm grateful for your kind words, Nathan. It's important to me that the process is straightforward and stress-free for you. If you have any further questions or need additional support at Highlands Residential Mortgage, Ltd., feel free to reach...
read more
Thanks Melissa and team for making this process so easy .
Reply from Melissa Luman Phillips
February 9th, 2026 01:35 PM
I'm pleased to know that the process felt easy for you, Elizabeth. Ensuring a smooth experience is always my goal. If there's anything more I can do for you, please don't hesitate to get in touch. Your feedback is truly appreciated.
Melissa was both efficient and speedy in her communication and processing of documents. She was empathetic and deminstrates great critical and strategic thinking to help get me to the closing table. Melissa consistently operated with transparency...
read more
Reply from Melissa Luman Phillips
February 2nd, 2026 06:05 PM
Vera, I'm so glad to read your kind words. It's important to me that the process is not only efficient but also transparent and caring. Knowing that you felt valued and supported throughout means a great deal. If you have any more questions...
read more
When time was critical, Melissa was able to close on a Purchase in 5 Days!
Reply from Melissa Luman Phillips
February 2nd, 2026 08:36 PM
Fran, it’s great to hear that the closing could be completed swiftly when time was of the essence for you. I understand how important timely service is in these situations. If you ever need assistance again or have any questions, don't hesitate...
read more
for
Excellent service from start to finish. Ms. Cole was professional, responsive, and communicated clearly at every step of the process. They took the time to explain options, answered questions promptly, and made what could have been a stressful...
read more
Reply from Carolyn Cole
January 8th, 2026 04:06 PM
I'm pleased to hear that you had such a positive experience, Stacy. Clear communication and responsiveness are key priorities for me, and I'm glad I could provide clarity and ease throughout the process. Thank you for recommending my services...
read more
Constant communication, made sure I was ready for closing.
Reply from Melissa Luman Phillips
December 29th, 2025 05:59 PM
I'm glad to hear that the communication was consistent and effective during your process, Gregory. Ensuring readiness for closing is a priority, and your feedback is greatly valued. If you have any more questions or need assistance in the future,...
read more
31–40 of 1034
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
