Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
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Fast friendly service
Reply from Carolyn Cole
April 21st, 2026 08:50 PM
Thank you, Doug, for your kind words. I'm pleased to hear that you appreciated the fast and friendly service. If there's anything else I can assist you with at Highlands Residential Mortgage, Ltd., please feel free to reach out.
Melissa was amazing to work with a very knowledgeable!
Reply from Melissa Luman Phillips
April 13th, 2026 08:32 PM
I'm glad to know you found my expertise helpful, Patricia. It was a pleasure working with you. If you have any more questions or need assistance, please don't hesitate to reach out.
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Very responsive, professional and friendly
Reply from Carolyn Cole
March 24th, 2026 04:46 PM
I'm glad you found my approach both professional and friendly, Stacey. Being responsive is a key part of helping my clients with their needs at Highlands Residential Mortgage, Ltd. If you have any further questions or require assistance, feel...
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She was responsive and answered my buyers ans my questions every time.
Reply from Carolyn Cole
March 23rd, 2026 06:07 PM
I appreciate you taking the time to share your experience, Sarah. It's important to me to be responsive and make sure all your and your buyers' questions are addressed. If there's anything further you need or any other way I can assist you...
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Melissa is highly educated on the market and gives great advice. She is very prompt with responses and makes herself available.
Reply from Melissa Luman Phillips
March 9th, 2026 04:11 PM
I appreciate your kind words, Mary. It's always my goal to provide timely responses and valuable insights. I'm glad to hear that my availability and advice met your expectations. Should you have more questions or need further assistance, feel...
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Melissa and her team were great to work with! We needed to close fast, and they were able to accomodate us every step of the way! Could not recommend Melissa enough!
Reply from Melissa Luman Phillips
March 5th, 2026 03:32 PM
Thank you for sharing your positive experience, Mary. I'm glad to hear that my team and I were able to accommodate your needs and help close quickly. Your recommendation is truly appreciated. If there's anything more you need or any questions...
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Great experience for first time home buyers very easy to work with
Reply from Melissa Luman Phillips
March 5th, 2026 07:23 PM
It's wonderful to know that your first home buying experience was a smooth process, Nathaniel. I'm pleased to have been part of this significant milestone with you. If you ever have more questions or need assistance in the future, please feel...
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Experience was perfect
Reply from Melissa Luman Phillips
March 3rd, 2026 05:54 PM
I'm glad to hear that your experience was perfect, Antonio. If you need any further assistance or have questions in the future, don't hesitate to reach out. Thank you for sharing your feedback!
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Carolyn takes pride in what she does for her clients. She is a great communicator and a wonderful person. I highly recommend her to anyone needing a mortgage lender.
Reply from Carolyn Cole
March 3rd, 2026 03:38 PM
Receiving your recommendation means a lot to me, Debbie. I'm very pleased to know that you valued the communication and my approach. It’s important to me that I support my clients effectively at Highlands Residential Mortgage, Ltd. If there's...
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Always available and up front with all information . Great person to work with
Reply from Melissa Luman Phillips
March 3rd, 2026 01:59 PM
Adam, I appreciate you taking the time to share your thoughts. Being available and upfront with all necessary information is important to me, so I'm pleased to hear it made a positive impact on your experience. Should you have any further needs...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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