Hendersonville, TN
A Higher Standard of Lending
Hendersonville, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
Great experience
Reply from Carolyn Cole
December 26th, 2024 05:59 PM
I'm thrilled to hear that you had a great experience, Brett! Your feedback means a lot to me and the team at Highlands Residential Mortgage, Ltd. We strive to make every client's experience a positive one and I'm glad we were able to do that...
read more
Clear communication and expectations. Fast response to all questions and requests... Excellent customer service!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm truly grateful for your kind words, William! I'm thrilled to know that you were satisfied with the communication, responsiveness, and customer service provided. It's always my goal to ensure that all questions and requests are handled promptly...
read more
Melissa is professional, pleasant, and prompt in her communications. She provides a smooth and stress free experince in real estate transactions.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm so glad to hear that you had a smooth and stress-free experience, Cindy! It's always my goal to provide professional and prompt service throughout each real estate transaction. I'm delighted to know that I was able to meet your expectations....
read more
Communication was fantastic, we never had to worry about what was next or where we were in the process. I will refer Melissa and her team to everyone,
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Hi Joshua! Thank you for the glowing review and the perfect rating. I'm thrilled that you were satisfied with our communication throughout the whole process. Your confidence in our team is much appreciated and we're grateful for any referrals...
read more
Melissa's unwavering pursuit to get this taken care of in the very limited window we had to work with. She pushed me oh so gently to get her what she needed from me and easily and timely took care of things on her end.
read more
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
David, thank you so much for the kind review and the stellar rating! I'm delighted to hear that you were pleased with how I handled the tight timeframe. I always strive to guide my clients gently yet efficiently through this process. It was...
read more
I have been referring Melissa to clients for almost 10 years, and every single time she is amazing! She is so amazing I have used her for my own refinance :)
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Thank you very much for your kind words and the 5-star rating, Kassie! It's been a pleasure working with you and your referrals over the past decade. I'm thrilled that you've found my service helpful enough to use for your own refinance. It's...
read more
Melissa made the experience easy and fast !
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear that you found the process to be swift and effortless, Lucero! It was my pleasure to assist you. Your positive feedback means a lot to us at Highlands Residential Mortgage, Ltd. We aim to make every experience as easy and...
read more
Mellisa was absolutely wonderful to work with. Very attentive and easy to reach for any questions or concerns. By far the best experience we have had with purchasing our new home.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Hi Rome, I'm thrilled to hear that you had such a great experience with your recent home purchase. Your feedback is greatly appreciated and means a lot to me - there's nothing more satisfying than knowing my clients are happy with my services....
read more
Great to work with! Very prompt and communicative!
Communication and options given to streamline the process
101–110 of 1034
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
