Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 6:30 PM(Open now)
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
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Reviews from Web
Prepaared me for possible options and we selected the best option for our immediate needs.
Reply from Mason Maurer
October 6th, 2025 03:39 PM
I really appreciate the feedback and am looking forward to working with you again.
The overall process took much longer than expected. We had to submit paperwork multiple times. Felt a lack of communication with the team.
Reply from Ed Napieralski
October 6th, 2025 12:59 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Zach was always available day or night , even in weekends to take calls and texts to answer questions and helped reduce stress and confusion innate to the process. He explained the loan details in a digestable way that helped me to easily understand....
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Reply from Zach Emerson
October 5th, 2025 07:19 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Ryan Gummere - Northpointe Bank has received a review with 5 star rating from Shannon B
Pre approval was quick and easy. Apart from a few hiccups communication was great.
Reply from Jim Van Law - Northpointe Bank
September 30th, 2025 01:10 PM
I'm glad to hear that the pre-approval process went smoothly for you. If there's anything else I can assist you with or clarify, please feel free to reach out. Thank you for sharing your experience.
The team was great, they were patient with the appraisals. Communication was great. No complaints
Reply from Ed Napieralski
October 4th, 2025 12:11 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Jim Van Law at Northpointe Bank is one of the wisest professionals in the mortgage industry! With decades of experience, he brings unmatched knowledge and insight to every situation. Jim has a reputation for handling even the most challenging...
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Reply from Owner
September 30th, 2025 01:08 PM
Catherine, I'm appreciative of your generous words and recommendation. It means a lot to know that my experience and approach were helpful to you. It's always my goal to provide thoughtful service and solutions, and I'm glad to have been able...
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Jim went above and beyond to make this all happen for me and for that I am eternally grateful. I would highly recommend this team to others. My only frustration was with working with multiple team members and needing to regularly re-send the...
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Reply from Jim Van Law - Northpointe Bank
September 26th, 2025 04:26 PM
Lauren, I truly appreciate your feedback and your kind words about my efforts. I'm glad we were able to make it happen for you. I understand your concerns about the communication challenges with the team and will take this into account to improve...
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Great job Rd
Reply from Ed Napieralski
October 3rd, 2025 02:38 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Would highly recommend Mason and his team at Northpointe for future house financing needs. They made the process as simple as possible, and the communication was top notch. He answered all my questions with no hesitation and 100% truth.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender