Customer Care - Titusville, PA

During a very difficult time of crisis I spoke with a BSI representative who was understanding and compassionate. It was reassuring. Although we didn't resolve the issue, I was told that someone would contact me with further information.

Overall great customer service

Extremely professional and kind

Great customer Service Rep was friendly and nice

I was told to make my request in writing and THEN someone would call to discuss I had already made the request in wduring multiple times I did again via the email portal and sent a request via mail after the call your comoany is just dragging...

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Kimberly help me with payment inquiry of my monthly mortgage and understood my health issue of getting mortgage assistance for the pass and upcoming payment from an organization that will assist.

she was able to update me on my status wwhen I was not receiving any notification

Tracy provided wonderful support. Give her a raise.

Fix this ongoing issue .....