Customer Care - Titusville, PA

Kimberly was efficient in doing her job it would have been me helpful if the automated call could have said "press 1 if you had damage from recent storms" type of thing

Friendly and helpful! Thank you for making a stressful situation less stressful!

Brandi helped me out since at the time I still hadn't received autopay setup instructions for my new loan. she helped me on the same call. fast and efficient.

customer service representative was short and didn't explain the situation well or give me any options to recify the issue.

I was put on hold repeatedly just to find out the department I needed was closed

Kim was great. However, I have issues with the the portal/online.

Everything was okay.

I got my question answered quickly and professionally.

Brandi was very helpful. The website and firewall against talking to someone was a little frustrating. It's good to have on-line access but it can't always address everything so I was glad there was the ability to contact a living person.

I had a complex issue concerning a missing payment. I also had another iquiry about escrow. Brandi was patient and very kind. She sought the information that I needed about the escrow separation request and gave me pretty detailed instructions....