Customer Care - Titusville, PA

Could start by fixing the lossdraft website.

Quickly accomplished what I needed to do with succcess

This was my 2nd payment with BSI and I sent a extra princible payment and I had to call both times to fix the mistakes done with the extra princible payment. The second payment was messed up twice and I had to call again and then got a message...

I called for something specifc got to someone right away who could provide knowledge and give me a resolution

Kimberly was great. I was caught in the middle of BSI and Wes Banco loan transition on the day that I was paying off my mortgage. Communication was poor and, evidently, went to my deceased husband, instead of me, the person that had been speaking...

due to my financial situation with nursing home cost general living expenses and ecomony it has been truly HARD I appreciate BSI for the understanding and willingness and professional approaches treating me well and NOT like a number blessings...

Very satisfied with the help I received from Kimberly very professional and knowledgeable

Easy to contact . Very pleasant and resolved questions quickly

i have yet to get a copy of my july,2025 mortgage statement

Kimberly was very professional and answered all my concern.