Customer Care - Titusville, PA

Process of adding taxes and insurance to my mortgage went smooth.

Informative, Very professional and very helpful .

Connie handled my issue and provided additional information that will help on future payments. I appreciated the information so I could do not have the same issue. She listened to the issue, provided several methods to handle future issues,...

Called In for issue reported on my credit which is suppose to be resolved but lack of knowledge and quick to get off the phone. Tone and attitude showed she didn't care to help or educate. BSI is by far the worst Mortage company to date I’ve...

When I tried to enroll in automatic payment, my number was incorrect. I couldn’t see the number. The payment was rejected. I emailed BSI; didn’t hear anything back. Called my bank and they said everything was fine. I ended up incurring late...

She know exactly what she was taking about. Helped me a lot

Knowing this issue will be reaolved

Hannah Falkenburg claimed that, according to your website, my wife had made three house payments in one day, which is NOT accurate. She made two payments and canceled one of them. But both payments have now come out of our checking account....

Provide accurate information. Every rep I speak with gives different information which is very frustrating!

She was very knowledgeable and very helpful. I really appreciated her help.