Customer Care - Titusville, PA

First person I spoke to seemed very inexperienced but luckily I spoke to someone who was very knowledgeable and was able to answer my questions.

Very understanding, patient and helpful!

Very knowledgeable and appreciated

If this survey is for my last contact with BSI, I didn’t talk with anyone, that is the reason for my low grades.

Great. Everything was done as neccessary and with no issues

I received my loan payoff quickly as promised. Great service!

Professionalism, positive attitude, a joy to talk with and answered every question, even when it felt like I had a million of them. Connie is the person I would love to talk and work with always in the future if I need help again.

Courtesy, knowledge and professionalism

An extra payment was taken out of my account. Because it would take so long to refund the money and send a check, Connie has set up for my next payment to be skipped and payments will resume in February.

No thank you