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Customer Care - Titusville, PA
Titusville, PA
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Customer Care - Titusville
Two out of the 3 phone experiences went well. After the very first one however which did not go well, I checked the company’s reviews on the BBB website and they are very unfavorable so I am concerned how well the company will be handling my...
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Customer Care - Titusville
We have been with BSI a short time now and I had to make a call that I wasn't happy about and the rep that answered was Outstanding!! Very understanding and to be honest she (Ericka) made me feel better than I did when I called!! Awesome Customer...
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Customer Care - Titusville
They bought our mortgage out last year and we have a VA loan. However, suddenly in July of 2023 they have done an escrow analysis that did not include our veteran exemptions here in TX. This resulted in us having to pay an additional $1200...
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Customer Care - Titusville
My loan was sold to them and they I was charged twice for my first month and the best they will do is refund via mail in the next week. No empathy or consideration from the customer support. Edit after response below: It has been several months...
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Reply from Owner
January 9th, 2023 12:00 AM
Good Morning Mr. Neau,I am so sorry to read this review regarding the additional payment you made in error. Per our records, you were already set up on our recurring draft option and there was no need to make an additional payment. Please call...
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Customer Care - Titusville
They bought my loan so not a choice, so far CX service has been good. Their website is somewhat "Stone Age, " but it works ok except for beter itemization on escrow accounts and the ability to upload docs.
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Customer Care - Titusville
Great customer service
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Customer Care - Titusville
They are terrible, I don't recommend them to anyone… Son pésimos no se los recomiendo a nadie…
Reply from Owner
January 9th, 2024 12:00 AM
I am very sorry to read your review. If there is anything I can help with, please don't hesitate to call me.Daniel MontezSiento mucho leer tu reseña. Si hay algo en lo que pueda ayudar, no dude en llamarme.Daniel Montez
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Customer Care - Titusville
Terrible customer service. They put me in a bad situation once and didn't pay an invoice to my homeowners insurance, leaving me with zero coverage for almost 2 weeks. Now, I have to get a check endorsed by then in order to complete home repairs...
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Customer Care - Titusville
I received a letter from BSI regarding the taxes that were going to be paid on my behalf. I had sent BSI a letter from Jackson County the week before with my current taxes which were considerably less than what was stated in your letter. She...
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Customer Care - Titusville
The worst mortgages servicing I’ve experienced. I reversed a duplicate payment through my bank as suggested by the BSI customer rep because they don’t do it on their end so my monthly mortgage was ALREADY paid BUT THEY BILLED ME A $30 FEE....
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1651–1660 of 2125
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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