Customer Care - Titusville, PA

Customer support can be called later than most companies, plus their site has a lot of options for handling your mortgage (i.e. setting up auto-payment, requesting early payoff, and putting in more payments). I am overall pleased with BSI for...

Customer care resolved my issue in a timely manner.

Hannah identified the issue and helped resolve it quickly and efficiently. We’ve had the same issue in the past and it had dragged on for weeks but Hannah was able to help us resolve it over a single call

Connie was very helpful with the question I had, with an excellent attitude

My loan was sold to them and they I was charged twice for my first month and the best they will do is refund via mail in the next week. No empathy or consideration from the customer support. Edit after response below: It has been several months...

Estela, helped me have options for bill pay. Overall, my experience with BSI has been good, but Estela made it a great experience.

Similar to everyone else on here, they took over our mortgage and things have been terrible ever since. Their customer service is never helpful and seems more incentivized to infuriate their customers instead of helping them. Do what you can...

I unfortunately am in the same condition as everybody else seems to be. This company purchased our mortgage without our consent, and now we are stuck with them unless we refinance which would cost us thousands of dollars with no assurance that...

Website is difficult to navigate. A terrible struggle to log in, and then answer the question sent to me by email. Go to Penn State and hire 3 smart kids and clean up the mess.

Pam was helpful and explained reason for change in monthly home payment. She gave the different options to make the transaction go smoothly, and in doing so, I was able to make a quick decision that worked best for us.