Customer Care - Titusville, PA

Matter resolved

handled perfectly in every way

Brandi was great. She did everything she could to help resolve the problem. Unfortunately we were unable to get the answers needed but it was definitely not for lack of effort on her part.

Very helpful and understanding

She was very knowledgeable.She answered my questions and gave me a solution for my problem

Possibly offer available options. I was in the process of bankruptcy and was unaware that my mortgage payment went up and had missed it by a few bucks for two months and my wife, who was not filing for bankruptcy, received a credit score ding...

Customer service was very experienced and helpful. I would definitely request this customer service personnel again.

Good knowledge

Brandi was the reason. However, I am not sure why my autopay stopped which is what created the problem. Please call me because I do not want this on my credit report.

I needed notification last year for the rise in escrow. My account was negative when the required payments were supposed to fit a 3 month cushion