Customer Care - Titusville, PA

The representative understood why I couldn’t do something online. She handled it via telephone and waived the fee. She was very pleasant and helpful. It was such a pleasure dealing with her.

Helpful and knowledgeable staff

Wouldn’t recommend getting a mortgage with them. Their accounting system is archaic and their website is not user friendly and you cannot utilize it in the way other institutions websites allow you to do transactions. Some of the customer service...

The customer service agent Connie was knowledgeable and patient while I described my situation and pointed me in the right direction to access the forms online, while answering the questions I had about the process that couldn’t be answered...

Excellent experience dealing with Erika. Very knowledgeable and takes the time to review your account and give you next steps.

Excellent service Excelente servicio

My great experience was only due to the assistance provided by Kim Harrison in correcting the issues caused by BSI.

Tracee was very understanding and she put my mind somewhat at ease stating that she was going to send her an emails to the Direct lost mitigation team. I’m confident that she is going to handle everything and check in with me to make sure my...

Tracy was great, but she could not resolve my issue and I was told that I would receive a call back by a manager on friday and no one has called me.

Brandy was great and provided all pertinanet info. However, the process is for my solution may take too much time