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Customer Care - Dallas, Irving, TX
Irving, TX
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ESTELA BARRIOS
Nice person and very professional.
I like the way what she does her job.
Reply from ESTELA BARRIOS
June 9th, 2024 01:32 PM
Thank you for your kind words, Isabel. I'm delighted to hear that you had a pleasant experience with me at BSI Financial Services. Your satisfaction is my top priority, so it was a pleasure assisting you with your primary loan. I make every...
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ERICKA ROBINSON
BSI has no integrity as an organization. Own up to a system issue.
Reply from ERICKA ROBINSON
June 9th, 2024 01:32 PM
I'm genuinely sorry to hear about your experience, James. In BSI Financial Services, we take all feedback seriously and your input is definitely no exception. I understand that there have been issues and I apologize for the inconvenience it...
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Elizabeth T
Quickly resolved a question I had about insurance proof paperwork.
Reply from Elizabeth Tan
June 9th, 2024 01:20 PM
I'm glad to hear that your question about insurance proof paperwork was resolved quickly, Andrew. It's important for us at BSI Financial Services to ensure your loan processes are as smooth and straightforward as possible. Your satisfactory...
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ERICKA ROBINSON
It was good.
Reply from ERICKA ROBINSON
June 9th, 2024 01:17 PM
Thank you, Christian, for your review and for giving me a high rating. I'm thrilled to know that your experience with BSI Financial Services was good. Your feedback is valuable, and it motivates me to continue delivering excellent service....
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ESTELA BARRIOS
She was kind and patient, knew exactly what I was calling about and helped me resolve it.
Reply from ESTELA BARRIOS
June 9th, 2024 01:01 PM
I'm absolutely delighted to hear about your positive experience, Amy! Your feedback is greatly appreciated. It's always my priority to understand and address the needs of our clients at BSI Financial Services. I'm glad I could assist in resolving...
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ESTELA BARRIOS
Great experience
Reply from ESTELA BARRIOS
June 9th, 2024 12:13 PM
I'm thrilled to hear about your great experience, Eiron! It's my job to ensure the loan process is as seamless and efficient as possible for you. Your 5-star rating means a lot to me and everyone here at BSI Financial Services. Remember, we're...
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ERICKA ROBINSON
Overall great customer service with Ericka.
Reply from ERICKA ROBINSON
June 8th, 2024 06:31 PM
I'm thrilled to hear you had a great experience with our customer service, Martin! Your feedback is greatly appreciated. At BSI Financial Services, we strive to provide the best service and make every client's experience a positive one. We're...
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ERICKA ROBINSON
I was able to get an answer within two minutes of my call. I put off calling for a week and carried around a statement. I was wanting a good 20 minutes of extra time to call. I only needed a few minutes. Great service she provided.
Reply from ERICKA ROBINSON
June 8th, 2024 04:19 PM
Hi Stacy, I'm thrilled to hear about your positive experience. I'm glad that I was able to assist you promptly and satisfactorily, and I appreciate your patience. It's always my goal at BSI Financial Services to provide efficient and high-quality...
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ERICKA ROBINSON
Having better customers service that wanted to help and not just repeating the same thing over and over againm.this is not my first time calling abulout this transaction. Erica was suppose to let a supervisor contact me in 24-48 hour and so...
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Reply from ERICKA ROBINSON
June 8th, 2024 01:57 PM
I'm deeply sorry to hear about your experience, Hoang. I understand your frustration about not being contacted as promised. We at BSI Financial Services strive to provide the best customer service and it seems we have not met those standards...
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ERICKA ROBINSON
Ericka was such a blessing! Her knowledge and help through the situation was so very helpful!
Reply from ERICKA ROBINSON
June 8th, 2024 01:32 PM
Thank you so much for your kind words, Heidi! I'm thrilled to hear you felt supported during our interactions. It's my top priority to ensure my clients are well-informed and confident in their decisions. I'm glad to have been able to assist...
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7801–7810 of 10543
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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