Customer Care - Dallas, Irving, TX

Dylan was polite and quickly able to answer my escrow question

She answered my question

Very professional.

Provided specific answers, explanations and dates that I was seeking. No issues.

I was directed to the loss claims department.

The experience was superb Ericka Robinson explained all the details step by step so all the information that I received was clearly understood thank you Ericka.

We were asked to wait a few days for check to clear. But I emailed as well as we were worried what took so long for check to clear! Sent in on July 25th and did not hit til Aug 6 - we are never late on payment and were worried. Check just cleared...

She was great!

Not bill me for an under payment of .10

Have your employees to update screen saying why the call was made and how she /he handled it. Brand did not care. He asked me to email to . He has not called me back. Because he showed no interest my payment was late. What a jacka**😀