Customer Care - Dallas, Irving, TX

Very professional, knowledgeable and patient

answered questions and provided useful info

Elizabeth Tan was the second person I've talked to that did not talk down to me or be disrespectful. She gave solutions and I appreciated her for that.

She was very knowledgeable of what I needed which made a big difference overall.

First it was Dolores calling, not Chris. But I’m not sure what could be improved. I’m concerned that this occurred. I had to call 3 separate times. First time the call was transferred to department I actually needed I was given a phone number...

Elizabeth was very knowledgeable and explained to me exactly why the bill went up and explained all the reasons why and how it could happen again.

Estela was knowledgeable and provided me with clear instructions to resolve the issue.

I had a few general questions about deferments and other options that I may have. I currently do not need to use any of the options and have not chosen one yet. Just wanted some information about what you or I could do.

Mauricio ignored my question and hung up on me. Please listen to recording. Many thanks!

Monthly mailed info every month.