Customer Care - Dallas, Irving, TX

First call resolution is always good.

Estela was very helpful and kind. I can't say that for others that I have interacted with at BSI

Mortgages and escrow accounts are just not a “great experience.

Elizabeth answered my questions and helped me feel less stressed out

She was very helpful and assisted with altering the dates for my auto draft.

Excellent service

My concerns were not taken seriously. I was told I was being transferred to another department (despite having already been transferred to the current department) and instead was hung up on.

She listened to my concerns and took it upon herself to explain in detail what the next steps would be.

There is so much to write. You transferred me to your "Boss". It went straight to voicemail. Left a voicemail, a week later, no call back. Your hold times are embarassing.

She understood my problem and had a solution without sending me to another person. Very friendly.