Customer Care - Dallas, Irving, TX

Website imrpovements should be as usefel/helpful and knowledgeable as the customer service team.

Alanna was BEYOND GREAT !! and I hate that this survey might reflect negatively towards her but I have to share my experience that I had with the other agent prior. I was actually looking forward to providing feedback on the agent who helped...

Very helpful

I had questions about establishing biweekly payments. Bennie was efficient, helpful, and nice.

Questions answered, Great customer service!

Mauricio was excellent, very knowledgeable and went out of his way to look into my account and figure out what was going on unlike previous representatives.

Everything was great!!!!!

I just wanted to understand and we were not able to get to a place of understanding.

Our needs were not advocated for. The payout request form delivered to our title company did not account for our September payments and we double paid, we just wanted a corrected form for closing, which we were not given!We also requested a...

I got all my questions answered. Thanks