Customer Care - Dallas, Irving, TX

A very respectful and kind representative was able to answer all my questions well with patience and calm.

My home insurance and property taxes are paid from an escrow account. Payment was not sent to the insurance company and I had to pay out of pocket otherwise the payment would not have been received in time.

While the reason for the error on my statements wasn’t explained, Bennie pointed out that the most recent statement was correct and reassured me it should remain correct moving forward.

I was understood and a plan was put to resolve the issue.

Send the documentations in the prefer language for each person

I had been trying to upload proof of insurance for days, she handled it in 5 minutes

I never spoke to Marlou Fry, spoke with Micheal was nasty & Admad very helpful. I e-mailed requesting a audit of my account & escrow issue paper work.

I would like to speak to someone capable of resolving my escrow issue. I have been trying for almost a month now. I will have to start calling every day because I can't rely on anyone to follow through and take care of this.

He just knows what the issue was and not ask or make more complicated situations

I was told my request would be resubmitted. When I called back over a week later I was told that the first person I spoke to essentially lied to me. My issue was not resolved, no one has contacted me.