Customer Care - Dallas, Irving, TX

Mauricio was pleasant and calm when I was so confused and upset. I am signed up for bi-weekly mortgage payments. Apparently I didn’t fully understand how that worked, because I woke up that morning to an overdraft email from my bank, and saw...

Very knowledgeable. Knew the answer immediately and sent me supporting documents right away

Very professional and knowledgeable

Estella was very calming, reassuring and understood my needs and took the time to explain my escrow needs! If there’s anyone to talk to- I hope it is her again! She’s a Gem!

Your back office’s process are horrible. Every time I need something it took multiple calls. I outlined my issues in an email to JJ Chitwood. Never heard anything back from him nor did I get my payoff amount. I had to request it again and then....

Lacks job knowledge and communication.

Not cut me off and listen

Professional and solved the issue.

I make my mortgage payments automatically from my checking account (Semi-monthly payments). My late payments have been reported to the credit bureau for the last 7 months. When I spoke to Elizabeth she informed me that one of the semi-monthly...

Recognizing that the reporting to the credit bureau about one possible late payment and making my credit rating, go down and not correcting it is not the way I would expect my financial institution to treat me