Customer Care - Dallas, Irving, TX

Yoranne was AMAZING! I could feel her need of urgency in resolving my issue, however, BSI is not a user friendly company, and some representatives are rude. By no means this comment is directed to Yoranne. She is and should be considered a...

The person on the other end spoke clearly, the line was clear, the wait was short, and she was able to look up the information I needed quickly.

Get the requested document to me quickly please

Overall I had a productive experience with the phone call and all of my questions were answered. Everything was completed to this point. Very satisfied with my experience.

She was great. I hope BSI might help me find a way to resolve this issue.

Results obtained from the agent

Prompt, courteous and professional.

representative was very knowledgeable, helpful, and pleasant.

Yoranne was incredibly helpful with my questions regarding my escrow.

was satisfied with the experience