Customer Care - Dallas, Irving, TX

It was nice to have a real person to talk to that was polite and understood my situation the first time. I hope he wasnt wasn't AI generated.

The woman didnt seem to understand what was going on and should've passed me off to someone that did.

The addition of a penalty fee was inappropriate on the statem we received.

call me back like you said you would

GREAT customer service was given during the payment process. He even gave me a moment to get my checkbook that I forgot to get before placing the call. :)

She helped me make my last payment for November and also changed the dates for my future

I said specifically that I dont need anyone to call me, i just needed an email back with the loan paydown break even point i need to get to in order to remove PMI from my loan. Instead, I had to spend a bunch of time talking to someone who...

I need my loan payoff amount. Ericka may very well be undeserving of this rating but I have now requested a loan payoff amount 3 times and still don't have it? WHAT ELSE CAN I DO TO GET MY LOAN PAYOFF AMOUNT???

I had emailed an INUIRY on my payments. I was currently on auto payments weekly for my mortgage. I had email inquiring IF I decided to go to Monthly payments, when my next payment would be due. I was a bit confused at the website info and was...

Bennie was very rude, practically hung up before I could even speak.