Customer Care - Dallas, Irving, TX

answer all my questions and supplied the info i needed

This call was a follow up from a previous call with Marquita which was not helpful. Tamara basically advised that my payment request was drafted as previous call with Marquita was cut short and she was rude / short for no reason. Tamara was...

Marquita needs a little more customer service experience because her attitude is horrible and she hung up the phone before I was done. I had to make another phone call just to make sure she completed the task I originally called about. She...

Brandon knew exactly what I was questioning. I also cross-checked his answer with my CPA and she also verified that banks/mortgage companies always report the beginning outstanding loan balance of the reporting year as the beginning balance...

If she would talk with a better attitude and didn't sound like she was annoyed or didn't want to be there. Why have an attitude at a job that YOU Decided to work for. Nobody is forcing you to stay or be there. She needs to do better

Dylan was helpful

Awesome job

Tamara was very very helpful

Very informative

Everytime I can none. Of the representatives know what they are doing. They give me incorrect information or no information at all. I ask to speak to a supervisor and I never get to.