Customer Care - Dallas, Irving, TX

1099 request with Marquita addressed swiftly. Call was primarily to Escrow Dept. to report failure of BSI to pay property tax on time resulting in penalty/interest. This was also addressed in a satisfactory manner.

ESTELA DID A GREAT JOB OF TAKING CARE OF WHAT I NEEDED

ffIt is very difficult to work through the numerous prompts and being able to talk to an individual. When I was finally able to talk to Brandon, I asked for a pay off of my mortgage through the end of February 2025. I asked for this figure...

I think BSI has horrible business practices. My mortgage was bought by BSI and I am stuck.

Marquita Bailey was very helpful and understood my concerns and needs

Dylan resolved my issue

Payment experience not going well

Do your job right in the first place so I don't have to talk to three different people about how you cant complete basic math. Attention to detail is not a strength for your company.

Needs were taking care of with patients.

Great understanding of my issue and a quick response and resolution